Strategic Account Manager

Spreedly is the world's leading Payments Orchestration solution. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Backed by Spectrum Equity, with a $75M investment, Spreedly is experiencing rapid growth.

We now serve 600 customers globally. Many of these direct customers are platforms and marketplaces that have thousands of their merchants leveraging our payments platform. Our customers include industry leaders in digital goods, order ahead and delivery, online marketplaces, donation/giving platforms, event ticketing, and financial services.

Our employees help us execute against our vision through building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

About the Role:

As a Strategic Account Manager, you will be responsible for establishing and nurturing relationships with our premier customers - driving business value and ensuring their success. Our approach focuses on aligning our solutions with our customers' primary business initiatives to maximize mutual benefits.

As a consultative and trusted advisor, you will serve as the executive contact for our customers, representing Spreedly and effectively communicating the value we bring to their ecosystem. Your primary objective will be to lead the overall account strategy, fostering strong relationships and expanding our reach into the customer's organization and its subsidiaries. Additionally, you will need to drive cross-functional collaboration and alignment across different departments and teams in order to best answer any strategic and/or product-related questions. 

As a Strategic Account Manager, you are responsible for driving growth within your accounts and are accountable for all forecasting, contract negotiation, and pricing related to renewals or expansion opportunities you’re working within your accounts.

This role is open to candidates who currently reside in Durham, North Carolina or on the East Coast of the United States. This is a hybrid role with an expectation of two days a week to be spent in our headquarter office in Durham, NC, or, for candidates on the East Coast, frequent visits to our office in Durham, NC.

Responsibilities:

• Develop and implement a comprehensive strategic account plan and execute that strategy in order to promote new revenue generation for Spreedly. This strategy will be action-oriented, based on achieving business outcomes aligned with the customer's needs, including those at the Board/C-Suite level.
• Employ value-selling strategies to showcase how Spreedly's solutions and services address the customer's specific needs, utilizing business cases with identified metrics and ROIs to demonstrate tangible benefits.
• Cultivate a deep understanding of our industry, market trends, and customer pain points. By staying abreast of the latest developments and challenges, be equipped to offer tailored solutions that address our customers' specific needs and provide them with a competitive advantage.
• Manage both tactical and strategic aspects of the business, investing in long-term opportunities while delivering on immediate priorities.
• Collaborate with strategic partners to create and promote integrated, multi-product solutions that drive significant business outcomes for our customers.
• Cultivate and maintain a high level of trust and credibility with the customer, establishing yourself as a reliable and valued advisor.
• Demonstrate operational excellence by accurately forecasting and generating demand for our offerings.
• Foster cross-functional alignment with leadership throughout Spreedly, ensuring successful adoption of investment plans that accelerate growth.
• Develop tailored account plans for premier accounts, aligning them with Spreedly's overall strategy.
• Facilitate strategic planning and coordination between all business units and other Strategic Account Managers (SAMs) to maximize synergies.
• Gather, prioritize, and drive business requirements that enhance Spreedly's strategy and execution.
• Create a strategic account map & plan, complete with project milestones and key performance indicators (KPIs for your accounts).
• Accurately forecast your book of business’ bookings and revenue growth and the timing of deal closure through both renewals and expansion opportunities.
• Collaborate with stakeholder teams to ensure the successful execution of your strategic plan.
• Continuously measure and analyze metrics, delivering key insights to drive further investments.

Requirements:

• In-depth experience and strategic mastery of the payments industry.
• 5-7 years of extensive experience in consulting, customer success, or account management roles, with a focus on achieving and exceeding growth targets.
• Substantial prior experience at a senior level in a growth-stage SaaS company, demonstrating leadership and strategic impact.
• Demonstrated history of successfully expanding accounts and significantly increasing contract value.
• Extensive experience selling and strategizing commercial-based solutions, with a deep understanding of market trends and competitive landscapes.
• Advanced analytical and quantitative capabilities, with a focus on data-driven decision-making.
• Continued curiosity and commitment to learning about evolving payment strategies and growth drivers for key accounts.
• Proficiency in driving strategic value at the executive level, coupled with the ability to engage effectively with stakeholders across various levels. Comfortable navigating diverse personalities and managing teams.
• Exceptional verbal and written communication skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
• Superior customer service, negotiation, and closing skills with a track record of securing high-value deals.
• Outstanding organizational skills and attention to detail, especially in complex and dynamic business environments.
• Proven ability to build and nurture relationships with strategic customers and enterprise businesses.

We Offer Our US-based Employees:

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.