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Account Manager

2 months ago

Durham, United States Spreedly Full time

Spreedly is the world's leading Payments Orchestration solution. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Backed by Spectrum Equity, with a $75M investment, Spreedly is experiencing rapid growth.

We now serve 600 customers globally. Many of these direct customers are platforms and marketplaces that have thousands of their merchants leveraging our payments platform. Our customers include industry leaders in digital goods, order ahead and delivery, online marketplaces, donation/giving platforms, event ticketing, and financial services.

Our employees help us execute against our vision through building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

About the Role:

As an Account Manager, you will serve as a trusted advisor to Spreedly's customers by being a growth-minded problem solver who understands our products, payments, and the importance of building relationships. You'll offer guidance and support throughout the post-sale customer lifecycle and work closely with customer stakeholders to ensure customer success. This role will be an advocate, both for our customers and for Spreedly. Account Managers provide valuable feedback to our product development teams, while also championing Spreedly's capabilities and features.

In this role, you'll manage a large book of business and must know how to balance your time between nurture and growth activities to drive the outcomes needed for customers and Spreedly. You'll be selling into the existing customer base, helping to expand Spreedly's presence within customer companies beyond the initial use case, and identifying growth opportunities and collaborating with other teams to maximize value for both Spreedly and the customer. Through the strong relationships you'll build with your customers, you'll gain a clear understanding of their business and technical landscapes, allowing you to architect growth-oriented strategic account plans.

This role is open to candidates who currently reside within a commutable distance of our headquarter office in Durham, North Carolina, with the expectation of one to two days a week to be spent in the office.

Responsibilities:

    • Communication and Planning - Regularly review clients' business priorities and growth strategies to build account plans that ensure success in support of those strategies.
    • Retention - Protect and grow renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly.
    • Growth - Track clients' growth projections against current usage and initiate contract upgrades in a timely manner.
    • Expansion - Continuously scour the book of business to identify expansion opportunities and capitalize on those opportunities by executing strong sales acumen and closing capabilities.
Requirements:
    • 3-5 years of experience working directly with customers
    • 1-2 years of experience in sales, account management, or customer success roles, preferably at a payments tech company
    • Basic understanding of the payments industry
    • Demonstrated ability to help customers use products effectively and increase their satisfaction, and a passion for providing excellent customer service
    • Comfortable communicating with different levels of stakeholders, from executives to technical staff
    • Polished verbal and written communication skills
    • Basic negotiation and problem-solving skills
    • Ability to stay organized and pay attention to details
    • Basic ability to analyze data and understand trends
    • Exposure to technology-based solutions
    • Interest in continuously learning about payment strategies and how they impact business growth
    • Exposure to working with technical customers, such as developers, using APIs for e-commerce support
    • Exposure to a growing tech company environment
    • As this role will primarily serve customers based out of the US and the UK, fluency in the English language, both written and spoken, is required.
We Offer Our US-based Employees:
    • Competitive salary + Equity
    • Outstanding Medical and Dental benefits, including 100% employer-paid options
    • Company-paid Life and Disability insurance
    • Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
    • Open Paid Time Off policy + 12 weeks of paid leave for new parents
    • Matching 401(k) plan (5% up to $5,000 yearly)
    • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
    • LinkedIn Learning subscription
    • Access to company-paid professional coaching service
    • Visits to HQ in Durham, North Carolina for remote employees


Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.