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Club Supervisor, Climate Pledge Arena

1 month ago

Seattle, United States Delaware North Full time
The Opportunity 

Delaware North Sportservice is hiring a Club Supervisor to join our team at Climate Pledge Arena in Seattle, Washington. As a Club Supervisor, you will ensure all food service and hospitality operations are efficiently carried out while guests receive the highest quality of customer service  

 

Pay

$27.00 - $27.00 / hour
Information on our comprehensive benefits package can be found at .


Benefits 

 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Employee assistance program 
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 
  • Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
  • Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
  • Receives and facilitates any premium guests’ and attendants’ requests and orders.
  • Analyzes and resolves problems with associates, guests, and the operation with the assistance of the management team.
  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions.
  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.
  • Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.
  • Completes and assists staff with opening and closing duties as outlined according to departmental standards.
  • Responsible for performing end of month inventory for suites pantry according to inventory standards.
Qualifications 
  • Must be at least 21 years of age.
  • At least two years of experience in a food and beverage postion required; restaurant, bar and/or sportservice experience preferred.
  • Previous supervisory experience preferred
  • Able to work a flexible schedule including nights, weekends and holidays
  • Previous experience with a POS system.
  • Excellent guest service skills.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
  • Ability to work accurately, efficiently, and courteously in a high-pressure environment.
  • Good leadership and training skills; ability to teach others as well as delegate tasks.
  • Basic math skills; ability to accurately account for cash and inventory.
Physical Requirements 
  • Standing and walking for entire length of shift.
  • Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting.
  • Ability to lift up to 40 pounds.
  • Ability to push a cart or flatebed carrying up to 50-100 lbs.
Who We Are 

Delaware North manages food and beverage services at Climate Pledge Arena, home of the NHL’s Seattle Kraken, WNBA’s Seattle Storm, and premier live music and entertainment. The 740,000-square-foot, renewable energy-powered building is the first net zero-certified arena in the world Delaware North’s Climate Collective offers the most locally focused, sustainable menu in the sports and entertainment industry.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.