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Digital Content QC Specialist

4 months ago

Minnetonka, United States Carlson Wagonlit Travel Full time

CWT Meetings & Events is a global, full-service meetings and events agency with over 30 years of experience providing innovative solutions for both strategic meetings and event management. We live, breathe, and thrive on executing some of the most innovative events and finest meetings of all shapes and sizes.

We're a community of 1,400 meetings and event experts spanning 68 countries and we are continuing to grow. We are always on the lookout for talented people to join us on our journey and help us to exceed both our own expectations and those of our clients.

Position Description

Position Purpose

As a Digital Content QC Specialist, you will play a vital role in ensuring the quality and accuracy of our web-based content and digital applications. Your primary responsibility will be to conduct thorough quality control checks, identify and report issues, and collaborate with cross-functional teams to resolve them.

Position Responsibilities

1. Quality Control:

* Conduct comprehensive quality control checks on digital content, including webpages, forms, multimedia elements, and interactive features as well as email communications.

* Review and verify content accuracy, functionality, and adherence to established branding standards, guidelines, and specifications.

* Identify and document issues, such as broken links, formatting inconsistencies, grammatical errors, and usability problems.

* Perform cross-browser and cross-platform compatibility testing to ensure a consistent user experience across different devices and platforms.

* Collaborate with web developers, and other stakeholders to address identified issues and implement necessary fixes.

2. Content Management:

* Assist in content management tasks, including, organizing, and maintaining web content in content management systems (CMS).

* Ensure proper tagging, categorization, and metadata application to optimize content discoverability and search engine visibility.

* Collaborate with the team to ensure proper content structure, formatting, and accessibility compliance.

3. Documentation and Reporting:

* Document quality control processes, test plans, and test results for reference and future audits.

* Prepare clear and concise reports on identified issues, their impact, and recommended solutions.

* Track and maintain records of issues, resolutions, and improvement actions taken.

4. Collaboration and Communication:

* Work closely with cross-functional teams, including web designers, developers, and project managers, to address quality control issues and drive timely resolutions.

* Communicate effectively with team members and stakeholders to provide updates, seek clarifications, and gather feedback.

5. Continuous Improvement:

* Stay up to date with industry best practices, emerging technologies, and web standards to continuously improve the quality control process.

* Contribute to the refinement and enhancement of quality control procedures and standards.

#LI-REMOTE

Qualifications

Position Requirements

  • Bachelor's degree in English, Communications, Journalism, Publishing, or related degree required.
  • 1-2 years experience in writing and grammar, content proof reading, or related roles.
  • Experience in reviewing written pieces and the ability to manage tasks to meet deadlines are important.
  • Should have a keen eye for detail and a comprehensive understanding of the English language and format.
  • Familiarity with content management systems (CMS) such as CVENT or web development frameworks a plus
  • Proficiency in using web testing and debugging tools is a plus.
  • Detail-oriented with exceptional analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Solid organizational and time management abilities to handle multiple projects and prioritize tasks effectively.

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email toTalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Work Arrangement: HomeEmployment type: StandardJob Family: Web & Digital Meeting ServicesScope: RegionalTravel: NoShift: Day JobOrganization: Customer_Meetings & EventsExperience Level: 1 to 3 yearsJob Posting: Feb 7, 2024 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class