Front Office Manager

2 months ago


Minneapolis, United States Residence Inn Minneapolis DowntownCity Center Full time

The Residence Inn Minneapolis Downtown/City Center is seeking a Front Office Manager to lead a very high performing team at this highly successful property.

JOB OVERVIEW: Supervise the daily operations of the Front Desk and Night Audit to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7.Responsible for developing comprehensive and efficient schedules tailored to the operational requirements of the hotel, ensuring optimal staffing levels while carefully considering labor constraints, and adeptly managing shift coverage, including overnight shifts as necessary.

8. Perform any other job related duties as assigned.

Source: Hospitality Online


  • Front Office Manager

    3 months ago


    Minneapolis, United States Davidson Hospitality Full time

    Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and...

  • Front Office Manager

    3 weeks ago


    Minneapolis, Minnesota, United States Residence Inn Minneapolis DowntownCity Center Full time

    The Residence Inn Minneapolis Downtown/City Center is seeking a Front Office Manager to lead a very high performing team at this highly successful property.JOB OVERVIEW: Supervise the daily operations of the Front Desk and Night Audit to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire,...


  • Minneapolis, Minnesota, United States Remington Full time

    Job OverviewPosition SummaryAs the Front Desk Supervisor at Hilton Minneapolis/St. Paul Airport, you will be instrumental in maintaining seamless operations at the front desk. Your key responsibilities will encompass:Recruiting, hiring, training, and overseeing front office personnel to ensure optimal staffing levelsPossessing a comprehensive understanding...


  • Minneapolis, Minnesota, United States Remington Full time

    Job OverviewPosition SummaryAs the Front Desk Supervisor at Hilton Minneapolis/St. Paul Airport, you will be instrumental in maintaining efficient operations at the front desk. Your key responsibilities will encompass:Recruiting, hiring, training, and overseeing front office personnel to ensure optimal staffing levelsPossessing comprehensive knowledge of the...


  • Minneapolis, Minnesota, United States Wischermann Partners Full time

    WHO YOU AREYou are a seasoned hospitality professional who excels at empowering others to achieve their best. As a natural leader, you thrive in environments where you can rely on your team and be relied upon in return. Your ability to anticipate and meet the needs of your colleagues and guests is unparalleled. When guest traffic slows, you remain proactive,...


  • Minneapolis, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Minneapolis, Minnesota, United States Remington Full time

    Job OverviewPosition SummaryAs the Front Desk Supervisor, you will be instrumental in maintaining seamless operations at the front office. Your key responsibilities will encompass:Recruiting, hiring, training, and overseeing front office personnel to ensure optimal staffing levelsPossessing comprehensive knowledge of the functions and responsibilities of the...


  • Minneapolis, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Minneapolis, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Office Supervisor

    29 minutes ago


    Minneapolis, Minnesota, United States Choice Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Choice Hotels International. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, overseeing front office operations, and supervising a team of front office employees.Key ResponsibilitiesGuest ServiceEnsure a...

  • Front Desk Manager

    2 months ago


    Minneapolis, United States Marriott International Inc Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest...


  • Minneapolis, Minnesota, United States Sage Hospitality Group Full time

    Why us?AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel will contain the...


  • Minneapolis, United States RAYUS Radiology Full time

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering...


  • Minneapolis, United States Nystrom & Associates, Ltd. Full time

    As a Front Office Registration staff, you would act as a point of contact for scheduling all intra-office referrals for new or existing patients within the clinic, coordinate patient services efficiently and assist in referring between all Nystrom pr Registration, Office, Mental Health, Patient Services, Behavioral Health, Business Services, Staff


  • Minneapolis, Minnesota, United States CSM Corporation Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Front Desk Manager to join our team at CSM Corporation.Key Responsibilities:Ensure outstanding guest service and effective operations of the front desk.Use leadership skills to drive revenue, maximize profit, and ensure quality.Effectively manage assigned staff to ensure guest...


  • Minneapolis, United States RAYUS Radiology Full time

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for aFloat Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients,...


  • Minneapolis, United States RAYUS Radiology Full time

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients,...


  • Minneapolis, United States RAYUS Radiology Full time

    Job Summary RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for aFloat Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionalsanswering phones, cheerfully greeting and registering...


  • Minneapolis, United States RAYUS Radiology Full time

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients,...

  • Office Manager

    2 weeks ago


    Minneapolis, United States Stereotaxis Full time

    Shift Type Job Title Office Manager Education Associate Degree Location Minneapolis, MN 55411 US (Primary)Rogers, MN 55374 US Career Level Experienced (Non-Manager) Category Administrative / Clerical Date Needed By Job Type Full-time Travel Job Description Company Description: Stereotaxis is the global leader...