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Product Operations Manager

1 month ago

Boston, United States ENGIE Full time

PRODUCT OPERATIONS MANAGER HYBRID_ BOSTON MA

 

JOB TITLE:

Product Manager, Operations

JOB CODE:

 

DEPARTMENT:

 

JOB FAMILY:

 

REPORTS TO:

 

DIRECT REPORTS:

No

WORK MODE:

Hybrid

LOCATION:

Boston, MA

FLSA CLASS:

HR to determine

INCENTIVE PLAN:

Short Term Incentive

 

SUMMARY: 

  • Product Manager, Operations will orchestrate cross-functional collaboration designed to facilitate delivery of exceptional value to our clients with greater velocity. This position will work side-by-side with product managers, engineers, and customer representatives, among other stakeholders.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

  • Develop, manage, and continuously improve processes at scale that help the product and engineering teams meet their goals more efficiently and effectively.
  • Engage with cross-functional teams to streamline processes and facilitate alignment.
  • Plan, coordinate, and drive discipline around the processes for prioritization, design, build, test, and launch of new features and bug fixes.
  • Ensure that product managers have the resources and information needed to prioritize and allocate resources effectively.
  • Assist in the operationalization of customer insights and ensure a diverse range of customer feedback is captured and actioned as appropriate.
  • Assist Product Managers in collecting and operationalizing market insights.
  • Define and report success metrics to evaluate the efficiency and effectiveness of processes and solutions.
  • Drive excellence in documentation and knowledge management.
  • Ellipse Product Operations Managers (POMs) are on a path toward product management and report to senior members of the product management team. As such, POMs should expect hands-on experience in core product management responsibilities in addition to the responsibilities described above.

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

  • Education/ Certifications/ Experience
    • Bachelor's Degree required 
    • Master’s Degree preferred