Customer Service Agent
Found in: beBee S US - 1 week ago
Job Title: Customer Service Agent
Location: Miami, FL
Job Type: Full-time
Job Description:
We are seeking a Customer Service Agent to join our team and provide exceptional support to our valued customers. As a Customer Service Agent, you will be the first point of contact for customers, addressing inquiries, resolving complaints, and ensuring a positive experience with our products or services. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to remain calm and professional in challenging situations.
Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, and social media channels.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving billing issues.
- Troubleshoot technical problems and escalate complex issues to appropriate departments.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Document all customer interactions and follow up as needed to ensure customer satisfaction.
- Collaborate with other team members to improve processes and contribute to a positive work environment.
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Previous customer service experience preferred but not required.
- Proficiency in using customer service software and other relevant tools.
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