Call Center Agent

2 weeks ago


Miami, United States Icon V Full time
Job Title: Call Center Agent
 
Company: Icon V

Location: Miami, FL
 
 
About Icon V:
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 
 
Icon V is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for delivering exceptional customer service and providing support to our valued customers. This role requires excellent communication skills, problem-solving abilities, and a desire to go above and beyond to exceed customer expectations.
 
Responsibilities
* Handle a high volume of inbound and outbound calls in a timely and professional manner
* Identify customer needs, provide accurate information, and assist with resolving inquiries or issues
* Utilize CRM systems to accurately document customer interactions and update customer profiles
* Collaborate with team members and internal departments to ensure seamless customer experiences
* Meet or exceed established performance metrics, including average handle time, call quality, and customer satisfaction ratings
* Demonstrate empathy and understanding towards customers, while maintaining a calm and positive demeanor
 
Requirements
 
* High school diploma or equivalent; college degree preferred
* Previous experience in a call center or customer service environment is highly desirable
* Excellent verbal and written communication skills in [language]
* Proficient in using CRM software and Microsoft Office Suite
* Strong problem-solving and decision-making abilities
* Ability to work in a fast-paced, high-pressure environment
Benefits:
* Competitive salary
* Health, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Professional development opportunities
 
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