Call Center Agent
2 weeks ago
Job Title: Call Center Agent
Location: Miami, FL
Job Type: Full-time
Company: Creattix Talk
Job Description:
We are seeking a dynamic and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle a variety of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products and services.
Responsibilities:
- Answer incoming calls promptly and professionally.
- Resolve customer issues and complaints in a timely and effective manner.
- Escalate complex inquiries or problems to the appropriate department for further assistance.
- Process orders, returns, and exchanges according to company policies and procedures.
- Maintain a high level of customer satisfaction by exceeding customer expectations.
- Meet or exceed individual and team performance goals, including call handling metrics and customer satisfaction scores.
- Utilize CRM software to accurately document customer interactions and update customer records.
- Participate in ongoing training and development to stay updated on product knowledge, customer service best practices, and company policies.
- Adhere to company guidelines and compliance standards at all times.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using computers and CRM software.
- Positive attitude and willingness to learn.
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