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Customer Service Representative

2 months ago

Palo Alto, United States PeopleReady Full time

Customer Service Representative

PeopleReady of Palo Alto, CA is now hiring Customer Service Representatives 

Apply today and you could start as soon as tomorrow. 

As a PeopleReady associate you'll benefit from:

  • The freedom to work where you want, when you want and as often as you want.

  • Next-day pay* for many of our open positions.

  • The ability to choose long-term positions for steady work or short-term positions if you just want some extra cash.

  • The ability to sign up for jobs right from our mobile app, JobStack

Pay Rate:

The pay rate for this job is $23 / hour

What you'll be doing as a Customer Service Representative:

CLIENT SERVICES

  • Treat all clients with respect and courtesy, regardless of the reason they are seeking services.

  • Respond to inquiries in person, in writing and over the phone in a professional manner.

  • Provide clear and accurate information to clients regarding municipal, county, and state animal ordinances, and PIN programs, services and policies.

ADOPTION COUNSELING

  • Become familiar with adoptable animals in the shelter and in foster homes.

  • Take adoption photos and write appealing pet profiles to attract adopters.

  • Work hands-on with the animals to conduct meet-and-greets with adopters.

  • Facilitate adoptions by matchmaking animals with prospective adopters using a conversation-based approach with the goal of finding the best possible outcome for the person and the animal.

  • Clearly and concisely inform adopters of an animal's behavioral and medical history.

VOLUNTEER LIAISON

  • Serve as a point person for matchmaker volunteers and photography volunteers, answering questions and providing assistance when needed.

  • Collaborate with matchmaker volunteers to facilitate meet-and-greets with adopters.

  • Track animals that need photos to create a list for photography volunteers.

MISC

  • Assist with foster, behavior, medical, animal care, and programs departments when appropriate.Other duties as assigned by the Adoptions and Volunteer Manager.

Available shifts:

Shift Timings - All Available

Job requirements:

NECESSARY QUALIFICATIONS:

  • Strong interpersonal skills. The ideal person for this position would be personable, outgoing, patient, professional, and able to get along well with a variety of people.

  • Excellent written and oral communications skills.

  • Ability to handle animals of all sizes, ages, and temperaments, including those with behavioral challenges.

  • Ability to work with minimal supervision and direction.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Strong computer skills, fast data entry, and familiarity with Microsoft applications.

PREFERRED QUALIFICATIONS

  • Prior work experience related to the animal care, veterinary and/or behavior.

  • Understands and utilizes positive reinforcement and Fear Free Sheltering.

  • Spanish bilingual skills.

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

Please contact our Redwood City, CA branch for more information:

Branch # 1547

Address: 1812 El Camino Real, Redwood City, CA 94063

Email Address: 1547-br@PeopleReady.com

#PriL

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.