Customer Service Representative
2 months ago
Customer Service Representative
PeopleReady of Palo Alto, CA is now hiring Customer Service Representatives
Apply today and you could start as soon as tomorrow.
As a PeopleReady associate you'll benefit from:
- The freedom to work where you want, when you want and as often as you want.
- Next-day pay* for many of our open positions.
- The ability to choose long-term positions for steady work or short-term positions if you just want some extra cash.
- The ability to sign up for jobs right from our mobile app, JobStack
The pay rate for this job is $23 / hour
What you'll be doing as a Customer Service Representative:
CLIENT SERVICES
- Treat all clients with respect and courtesy, regardless of the reason they are seeking services.
- Respond to inquiries in person, in writing and over the phone in a professional manner.
- Provide clear and accurate information to clients regarding municipal, county, and state animal ordinances, and PIN programs, services and policies.
- Become familiar with adoptable animals in the shelter and in foster homes.
- Take adoption photos and write appealing pet profiles to attract adopters.
- Work hands-on with the animals to conduct meet-and-greets with adopters.
- Facilitate adoptions by matchmaking animals with prospective adopters using a conversation-based approach with the goal of finding the best possible outcome for the person and the animal.
- Clearly and concisely inform adopters of an animal's behavioral and medical history.
- Serve as a point person for matchmaker volunteers and photography volunteers, answering questions and providing assistance when needed.
- Collaborate with matchmaker volunteers to facilitate meet-and-greets with adopters.
- Track animals that need photos to create a list for photography volunteers.
- Assist with foster, behavior, medical, animal care, and programs departments when appropriate.
Other duties as assigned by the Adoptions and Volunteer Manager.
Shift Timings - All Available
Job requirements:
NECESSARY QUALIFICATIONS:
- Strong interpersonal skills. The ideal person for this position would be personable, outgoing, patient, professional, and able to get along well with a variety of people.
- Excellent written and oral communications skills.
- Ability to handle animals of all sizes, ages, and temperaments, including those with behavioral challenges.
- Ability to work with minimal supervision and direction.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong computer skills, fast data entry, and familiarity with Microsoft applications.
- Prior work experience related to the animal care, veterinary and/or behavior.
- Understands and utilizes positive reinforcement and Fear Free Sheltering.
- Spanish bilingual skills.
Complete our application to join the PeopleReady team today.
Please contact our Redwood City, CA branch for more information:
Branch # 1547
Address: 1812 El Camino Real, Redwood City, CA 94063
Email Address: 1547-br@PeopleReady.com
#PriL
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