Retail Sales and Service Representative

2 weeks ago


Palo Alto, California, United States Ingka External Full time

Position Overview:

Why You Will Thrive Here

A career at Ingka External transcends mere product sales. We collaborate to enhance everyday living for our diverse clientele. If you seek to contribute meaningfully, develop professionally, and showcase your individuality, this is the ideal opportunity for you.

Your Daily Responsibilities

As a Retail Sales and Service Representative, your role in enriching the customer experience and delivering exceptional service will include:

1. **Maximizing Sales:** Drive profitability by directing customers towards priority and top-selling items.

2. **Building Relationships:** Foster connections with customers to comprehend their preferences and guarantee a delightful shopping experience, whether in-store or online.

3. **Utilizing Expertise:** Employ your knowledge of our multi-channel retail offerings to facilitate seamless shopping experiences for customers.

4. **Planning Solutions:** Apply measurement and design techniques to develop tailored solutions that meet customer needs effectively.

5. **Maintaining Standards:** Ensure your designated area is clean, organized, and stocked, adhering to merchandising standards to enhance customer satisfaction.

6. **Product Knowledge:** Cultivate a deep understanding of our product features and benefits, sharing insights with customers to aid their purchasing decisions.

7. **Achieving Goals:** Engage with store and departmental objectives, contributing actively to the success of your team.

8. **Promoting Services:** Actively inform customers about available services to enhance their shopping experience.

9. **Stock Management:** Analyze and adjust sales space based on inventory parameters to ensure optimal stock availability.

10. **Team Collaboration:** Support the execution of planned activities within your range, contributing to a vibrant workplace culture that values diversity.

Team Dynamics

We are the face of our brand, connecting with customers across various platforms. Our team possesses extensive knowledge of our product range and customer needs, continually seeking innovative ways to enhance customer engagement and drive sales.

Benefits of Joining Us

At Ingka External, we prioritize the well-being of our team members and their families. We offer a comprehensive benefits package to support work-life balance and future planning, including:
  • Generous paid time off and sick leave
  • Early access to earned wages
  • Paid parental leave
  • Tuition discounts
  • Retirement and bonus programs
  • Employee discounts and referral bonuses
  • Pet insurance options
  • Education and training assistance
  • Safety equipment reimbursement
  • 24/7 telehealth services
  • Comprehensive health plans
  • An inclusive and enjoyable work environment

Qualifications

- High School Diploma or equivalent.
- Minimum of 2 years of relevant experience.
- Background in retail, ideally within the home furnishings sector.
- Proven track record in sales through understanding customer needs.

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