Customer Support Specialist III

3 weeks ago

Chaska, United States Tokyo Electron Full time

Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.

Job Description

As a TEL Manufacturing & Engineering America (TMEA) Customer Support Specialist, you will be responsible for supporting our global customers achieve their operational availability goals. As part of the role, the Customer Support Specialist will customer needs, own actions, gain resources and represent the customer voice to a variety of audiences. Scope of work includes: familiarity with supply chain concepts, task estimation, risk analysis, trade-off communication and financial acumen. The Customer Support Specialist will support the Supply Chain Solutions team in achieving strategic goals focusing on key enablers of: Customer Service Strategy, Robust Supply Chain Design, Value Stream Design, Service Level Inventory and Customer Satisfaction. Our goal is to leverage candidate experience in customer service and LEAN thinking to drive customer value and acceptable service levels.

Job Responsibilities

  • Provides courteous and professional customer service in response to incoming phone calls / emails for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries...etc.
  • Continuous improvement of service methods and timeliness to support customer delight initiatives through incremental and breakthrough process improvements.
  • Applying Lean methodology to eliminate waste in the value creation process and controlling variation by reducing the probability that an error or defect will occur.
  • Maintains professional courtesy and demeanor in all customer interactions and be able to utilize SAP, ERP, and other software programs to accomplish job tasks.
  • May require managing customer accounts including SMI (Supplier Managed Inventory) programs.
  • Interface between customer, distribution centers and engineering to support overall equipment effectiveness targets.
  • Quality System Compliance understanding and adherence to ensure processes consistently fulfill requirements and meet customer needs.

Must Have: Minimum Requirements

  • Microsoft Office: Outlook, Excel, MS Word, and PowerPoint
  • Bachelors degree with a minimum of 2 years experience or a combination of six (6) to eight (8) years relevant work experience and post-secondary education.

Preferred Requirements

  • A self-motivated team player with a track record of supporting customer needs despite imperfect situations.
  • Continuous improvement mindset supported by LEAN knowledge or willingness to learn.
  • Experience in Semiconductor Manufacturing technology or Capital Equipment Manufacturing.
  • Proficient in Microsoft applications

Physical Job Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary TEL Manufacturing and Engineering of America, Inc.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

  • Healthcare Support Specialist III

    2 weeks ago

    Chaska, Minnesota, United States Mt Olivet Rolling Acres Full time

    Job OverviewPosition Summary:The Healthcare Support Specialist III plays a vital role in managing and overseeing medical care and health-related appointments within a residential environment. This position involves assisting clients with their daily living activities, personal care, and the implementation of care programs. The specialist is accountable for...

  • Behavioral Support Specialist III

    2 weeks ago

    Chaska, Minnesota, United States Mt Olivet Rolling Acres Full time

    Job OverviewPosition Summary:The Behavioral Support Specialist III is tasked with overseeing client care focused on mental health assistance and managing potentially challenging behaviors. This role emphasizes the safety and well-being of clients, training staff on effective behavioral support strategies, including positive reinforcement techniques, mental...

  • Client Support Specialist

    2 weeks ago

    Chaska, Minnesota, United States Twin City Staffing Full time

    Job OverviewAre you an enthusiastic individual with strong interpersonal abilities? At Twin City Staffing, we are seeking a client support specialist who will be instrumental in delivering outstanding assistance to our esteemed clientele. Location: Chaska, MN Compensation: $16 - $19/hour Working Hours: 8 am - 4:30 pm, Monday – Friday Advantages of the...

  • Support Specialist

    1 week ago

    Chaska, Minnesota, United States AbleLight Full time

    Position Overview:As a Support Specialist, you will play a vital role in enhancing the lives of individuals in our care. Your primary responsibility will be to provide direct assistance and positive guidance to individuals of all ages, empowering them to lead fulfilling lives.Key Responsibilities:In this role, you will:Assist residents with daily activities...

  • Caregiver Support Specialist

    1 week ago

    Chaska, Minnesota, United States AbleLight Full time

    Position Overview:As a Caregiver Support Specialist, you will play a vital role in enhancing the lives of individuals by providing essential support and guidance. This position is centered around fostering meaningful relationships and promoting independence among those we serve.Key Responsibilities:The Caregiver Support Specialist is tasked with delivering...

  • Product Engineer III

    2 weeks ago

    Chaska, United States TEL Full time

    Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. Job Description At TEL Safety, Quality and Compliance are our Top Priority. It is our pride. We are looking for a talented Product Engineer to contribute to...

  • Imaging Support Specialist

    5 days ago

    Chaska, Minnesota, United States Ridgeview Medical Center Full time

    Job SummaryRidgeview Medical Center is seeking a highly skilled and detail-oriented Imaging Support Specialist to join our team. As an Imaging Support Specialist, you will play a vital role in providing exceptional patient care and support to our Imaging Services Department.Key ResponsibilitiesPatient SupportProvide pre-procedural paperwork and ensure...

  • Imaging Support Specialist

    5 days ago

    Chaska, Minnesota, United States Ridgeview Medical Center Full time

    Job SummaryRidgeview Medical Center is seeking a highly skilled and detail-oriented Imaging Support Specialist to join our team. As an Imaging Support Specialist, you will play a vital role in providing exceptional patient care and support to our Imaging Services Department.Key ResponsibilitiesPatient SupportProvide pre-procedural paperwork and ensure...

  • Support Care Specialist

    1 week ago

    Chaska, Minnesota, United States AbleLight Full time

    As a Support Care Specialist with AbleLight, you will play a vital role in enhancing the lives of individuals in our care. Our organization is dedicated to fostering meaningful connections and providing essential support to those we serve.Key Responsibilities:Assist individuals with daily living activities, including dining, mobility, and personal...

  • Imaging Support Specialist

    2 days ago

    Chaska, Minnesota, United States Ridgeview Medical Center Full time

    Job SummaryRidgeview Medical Center is seeking a highly skilled and detail-oriented Imaging Support Specialist to join our team. As an Imaging Support Specialist, you will play a vital role in providing exceptional patient care and support to our Imaging Services Department.Key ResponsibilitiesPatient SupportProvide pre-procedural paperwork and ensure...

  • Product Engineer III

    3 weeks ago

    Chaska, United States Tokyo Electron Full time

    Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. Job Description At TEL Safety, Quality and Compliance are our Top Priority. It is our pride. We are looking for a talented Product Engineer to contribute...

  • Production Operator III

    2 weeks ago

    Chaska, United States Aspire Bakeries Full time

    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands likeLa Brea Bakery,Otis Spunkmeyer, andOakrun Farm Bakery. With 14 bakeries in North...

  • Production Operator III

    20 hours ago

    Chaska, United States Hiring Now! Full time

    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands likeLa Brea Bakery,Otis Spunkmeyer, andOakrun Farm Bakery. With 14 bakeries in North...

  • Support Care Specialist

    1 week ago

    Chaska, Minnesota, United States AbleLight Full time

    Position Overview:As a Support Care Specialist, you will play a vital role in enhancing the lives of individuals in need. This position involves providing essential support and guidance to individuals of all ages, ensuring they can navigate their daily activities with confidence.Core Responsibilities:Your primary duties will include:Assisting individuals...

  • Production Operator III

    2 weeks ago

    Chaska, United States Aspire Bakeries Full time

    Job DescriptionJob DescriptionAspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like ®, ®, and ®. With 14 bakeries in North...

  • Marketing Support Specialist

    3 weeks ago

    Chaska, United States Enterra Medical, Inc. Part time

    Job DescriptionJob DescriptionEnterra Medical, an emerging, U.S. based medical device company, markets a novel, implantable neurostimulator focused on the treatment of nausea and vomiting secondary to Gastroparesis.  The Enterra Medical business was launched as an independent company in January of 2022, spinning out of Medtronic.We are seeking a...

  • Marketing Support Specialist

    6 days ago

    Chaska, United States Enterra Medical, Inc. Part time

    Job DescriptionJob DescriptionEnterra Medical, an emerging, U.S. based medical device company, markets a novel, implantable neurostimulator focused on the treatment of nausea and vomiting secondary to Gastroparesis.  The Enterra Medical business was launched as an independent company in January of 2022, spinning out of Medtronic.We are seeking a...

  • Machinist III

    2 days ago

    Chaska, Minnesota, United States Marotta Controls Full time

    About the RoleMarotta Controls is seeking a highly skilled Machinist III to join our team of experts in the design, development, and production of precision control components and systems. As a key member of our manufacturing team, you will be responsible for setting up and operating various types of conventional and CNC machine shop equipment to produce...

  • Machinist III

    2 days ago

    Chaska, Minnesota, United States Marotta Controls Full time

    About the RoleMarotta Controls is seeking a highly skilled Machinist III to join our team in Chaska, MN. As a key member of our manufacturing team, you will be responsible for setting up and operating various types of conventional and CNC machine shop equipment to produce complex, tight tolerance products.Key ResponsibilitiesManufacturing and Quality...

  • Positive Support Specialist Intermittent

    1 month ago

    Chaska, United States Lutheran Social Service of Minnesota Full time

    Description Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and...