Store Consultant

3 months ago

Orlando, United States FedEx Full time

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:


Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Windows Store Consultant

    2 weeks ago

    Orlando, Florida, United States Microsoft Full time

    OverviewWe're seeking a highly motivated and customer-focused individual to join our team as a Windows Store Consultant. As a key member of our U.S. Retail Sales and Marketing Team, you will play a critical role in promoting the Microsoft ecosystem within Microsoft Windows Stores located in Best Buy.ResponsibilitiesSupport Best Buy employees and customers in...

  • Windows Store Microsoft Consultant

    3 months ago

    Orlando, United States Microsoft Full time

    Overview Do you have a passion for using Microsoft technology to empower consumers through the use of incredible and transformative products? The U.S. Retail Sales and Marketing Team is looking for a Windows Store Microsoft Consultant to promote the extraordinary Microsoft ecosystem within Microsoft Windows Stores located in Best Buy. We're looking for...

  • Windows Store Consultant

    1 week ago

    Orlando, Florida, United States Microsoft Full time

    OverviewWe are seeking a highly motivated and experienced individual to join our team as a Windows Store Consultant. As a key member of our retail sales and marketing team, you will be responsible for promoting the Microsoft ecosystem within Microsoft Windows Stores located in Best Buy.ResponsibilitiesSupport Best Buy employees and customers in discovering,...

  • Convenience Store Sales Consultant

    4 months ago

    Orlando, United States Southern Glazer's Wine & Spirits Full time $50,000 - $55,000

    Convenience Store Sales Consultant (Clermont, FL)- Southern Glazer's Wine and SpiritsOverviewThe Sales Consultant represents Southern Glazer’s in the market as a member of the Southern Glazer’s family. This individual is passionate, innovative, and self-motivated with a business-oriented and customer-focused mindset. The Sales Consultant’s primary...

  • Sales Support Consultant

    4 weeks ago

    Orlando, Florida, United States ABC Fine Wine & Spirits Full time

    Join Our Team as a Sales Support Consultant! At ABC Fine Wine & Spirits, our team members play a vital role in creating memorable experiences for our guests, driving product sales, and fostering customer loyalty. Key Responsibilities: Engage with guests to provide exceptional service and promote product sales. Maintain an organized, sparkling, and...

  • Convenience Store Sales Representative

    1 week ago

    Orlando, Florida, United States Southern Glazer's Wine & Spirits Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Consultant to join our team at Southern Glazer's Wine and Spirits. As a Sales Consultant, you will be responsible for building and maintaining strong relationships with our convenience store customers, identifying business growth opportunities, and driving sales revenue.Key...

  • Automotive Store Advisor

    4 months ago

    Orlando, United States Midas BONINI Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing years of automotive repair experience.The Midas Store Advisor is responsible for business operations and store performance (safety, efficiencies). He or she promotes customer satisfaction and...

  • Beauty Consultant

    3 weeks ago

    Orlando, Florida, United States Sephora Full time

    About the RoleWe're seeking a skilled Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you'll play a key role in creating personalized experiences for our clients, helping them discover the power of beauty and achieve their beauty goals.Key ResponsibilitiesProvide Expert Beauty Consultations: Understand clients' beauty needs and recommend...

  • Automotive Store Manager

    7 days ago

    Orlando, Florida, United States Midas BONINI Full time

    About the RoleWe are seeking a seasoned Automotive Store Advisor to join our team at Midas BONINI. As a key member of our operations team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining a safe and efficient work environment.Key ResponsibilitiesDeliver exceptional customer service by listening to and...

  • Lead Store Associate

    4 weeks ago

    Orlando, United States Curaleaf Full time

    Lead Store Associate Type of Work: Full-Time Starting Pay Rate: $19.25/hr. Shift Availability: Must have open availability, weekends, nights, holidays. Location: 775 N Semoran Blvd, Orlando, FL 32807 What Youll Do: As a Lead Store Associate, you will assist the Management team in the daily operations of the store. In this role you will have outstanding...

  • Fragrance and Beauty Consultant

    4 weeks ago

    Orlando, Florida, United States Bloomingdale's Full time

    Position: Fragrance and Beauty ConsultantEmployment Type: Full-Time TemporaryCompensation: $17.33 - $26.78 per hour, based on role, location, and schedule.Overview:At Bloomingdale's, we are dedicated to making fashion personal and enjoyable. Our mission is to inspire our customers to express their style creatively. Every team member plays a vital role in...

  • Windows Store Microsoft Product Evangelist

    3 weeks ago

    Orlando, Florida, United States Microsoft Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Windows Store Consultant. As a key member of our U.S. Retail Sales and Marketing Team, you will play a critical role in promoting the Microsoft ecosystem within Microsoft Windows Stores located in Best Buy.Key ResponsibilitiesSupport Best Buy employees and...

  • Beauty Consultant

    2 days ago

    Orlando, Florida, United States Sephora Full time

    Job Summary:As a Beauty Advisor at Sephora, you will play a vital role in creating personalized experiences for every client. You will be part of a team that values your unique skills and passion for beauty. Your primary responsibility will be to provide exceptional client service, understand clients' beauty goals, and recommend products that help them look...

  • Lead Store Associate

    2 weeks ago

    Orlando, Florida, United States Curaleaf Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Leadership Position to join our team at Curaleaf in Orlando. As a Lead Store Associate, you will play a key role in the daily operations of the store, assisting the Management team in maintaining a high level of customer satisfaction and driving sales growth.Key ResponsibilitiesAssist the...

  • Luxury Retail Sales Consultant

    4 weeks ago

    Orlando, Florida, United States Movado Group Full time

    Job Title:Luxury Retail Sales ConsultantAbout the Company:We are seeking a motivated individual with exceptional sales expertise, particularly in the luxury jewelry or timepiece industry, to become a part of our team. As a Sales Consultant, you will represent our prestigious brand and engage with customers in the sale of high-end watches. Your role will also...

  • Luxury Retail Sales Consultant

    4 weeks ago

    Orlando, Florida, United States Movado Group Full time

    Job Title:Luxury Retail Sales ConsultantAbout the Company:We are seeking a passionate and skilled individual with exceptional sales expertise, particularly in the luxury jewelry or timepiece industry, to become a vital part of our team. As a Sales Consultant, you will represent our esteemed brand and engage with customers in the sale of high-end watches....

  • Beauty Consultant

    2 weeks ago

    Orlando, Florida, United States Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will play a key role in creating personalized beauty experiences for our clients, helping them discover the power of beauty and achieve their beauty goals.Key ResponsibilitiesProvide Personalized Beauty Consultations: Understand...

  • Lead Store Associate-Orlando

    3 weeks ago

    Orlando, United States Curaleaf Full time

    Lead Store Associate Type of Work: Full-Time Starting Pay Rate: $19.25/hour. Shift Availability: Must have open availability, weekends, nights, holidays. Location: 775 N Semoran Blvd, Orlando, FL 32807 What You’ll Do: As a Lead Store Associate, you will assist the Management team in the daily operations of the store. In this role you will have outstanding...

  • Design Consultant

    3 months ago

    Orlando, United States Springs Window Fashions Full time

    Description Design Consultant - Orlando, FL Area The Best Experience Company Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates,...

  • Sales Consultant

    2 months ago

    Orlando, United States International Diamond Center Full time

    Job DescriptionJob DescriptionJob Title: Sales ConsultantLocation: Waterford, FLAre you passionate about helping people find the perfect piece of jewelry? Do you thrive in a dynamic and customer-focused environment? If so, we have an exciting opportunity for you at the International Diamond Center!About Us:At International Diamond Center, we are dedicated to...