Manager, Client Development, Northeast

2 months ago

New York, United States Richemont Full time

Are you a good match?

 

The ideal candidate for this role is required to have a bachelor’s degree, four to five years of working in management in a fast-paced luxury environment is preferred. The candidate should have a knowledge of CRM strategy and work closely with client databases. Strong analytical and data skills, and computer skills are essential. Excellent communication networking and interpersonal skills are vital for effective interactions with team members. The ability to travel within the US Market is a requirement for this role.

 

What are we expecting from you?

 

Reporting to the Regional Director, Northeast Region, you will be responsible for developing and implementing a client strategy in the Northeast region’s boutiques, by rolling out the loyalty programs developed by Corporate, installing the Regional Director’s strategies, and supporting the sales team in enhancing their client outreach.  The Manager relays Maison’s Client Development vision to their region and brings forward the region’s needs and feedback. This role reports to the Northeast Regional Director and is based out of NYC.

 

In this role, you will:

 

  • Define and roll out the Region’s yearly client development action plan in alignment with the Regional Director’s vision and priorities
  • Collaborate with Boutique Directors and Sales Managers to formulate development strategies for each store within the region
  • Establish client Key Performance Indicators (KPIs) for the year and develop action plans to achieve them while monitoring results
  • Work closely with the Corporate VRM team to understand the Region’s database and identify opportunities
  • Coordinate with the client insight team to generate relevant client lists, analyze client-centric reports, and provide action plan suggestions
  • Support the ongoing education of Sales Associates on the evolution of their client base
  • Set objectives for different client segments and assist in identifying opportunities for key moments throughout the year

 

More than a role…we recruit for a career

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

 

The recruitment process:  

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

 

Richemont offers a generous compensation and benefits package for eligible employees.

 

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

Expected Salary Range- $90K-$110K/yearly

 

This role is eligible for annual bonus

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