CRM Administrator
3 weeks ago
The Oak View Group is seeking a highly skilled CRM Administrator to manage and optimize our Salesforce Customer Relationship Management system across multiple venues. This role involves advanced configuration, customization, and maintenance of the Salesforce CRM platform to ensure it supports the organization's sales, marketing, and customer service goals.
Key Responsibilities:
Oversee all aspects of Salesforce CRM software, including user and license management, new user setup/deactivation, roles, profiles, permissions, and public groups for Premium Sales
Build and maintain custom objects, fields, layouts, validation rules, triggers, flows, etc. to improve the sales and customer relationship management processes
Create, manage, and execute CRM data management and hygiene standards and practices across multiple OVG venues
Optimize CRM integrations and processes to improve user efficiency and data quality
Coordinate and manage lead and campaign distribution across multiple sales teams and venues
Develop and implement custom dashboards and reports to provide insights into customer behavior, sales performance, and other key metrics to support OVG Premium leadership and team members
Assist in the development of business intelligence solutions to support decision-making
Support analyst and coordinator projects
Conduct ongoing user training sessions and support at multiple OVG venues
Create training materials for Salesforce users
Monitor system health and security and perform regular system audits
Support ticketing, invoicing, and contract integrations through Salesforce
Work with Salesforce vendors to optimize integrations, resolve issues, troubleshoot support-related items, implement updates, and leverage new features
Import, export, and manipulate data as needed
Requirements:
Proactive attitude to platform enhancements
Scale best practice solutions to team members across multiple venues
Detail-oriented and organized, with the ability to manage and prioritize multiple priorities and deadlines
Strong analytical and problem-solving skills with the ability to interpret complex data sets
Ability to translate business requirements into technical solutions
Excellent communication skills with the ability to present findings and recommendations to diverse stakeholders
Excellent data management skills, including data imports/exports and data quality management
Available and responsive to questions
Communicate effectively with stakeholders at all levels
Active within the Salesforce community
Education and Experience:
Bachelors degree in Information Technology, Business Administration, or a related field (Masters degree preferred)
Certified Salesforce Administrator preferred
Minimum 5+ years of experience in CRM administration, preferably with Salesforce
Strong understanding of CRM best practices and sales processes
Proficiency in CRM customization, including workflows, scripts, and dashboards
Experience with CRM integrations and third-party applications
Experience with database management and SQL
Familiarity with marketing automation tools
Knowledge of business intelligence and reporting tools
About Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
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