Seasonal Client Experience Coordinator

4 weeks ago

Palm Beach, United States Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

 

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,  

including personalized product curation, attention, and services for their creation. 

 

CLIENT EXPERIENCE COORDINATOR - CARTIER, PALM BEACH

 

Job Mission  

 

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience. 

 

Key Responsibilities 

  • Create exceptional client experiences  
  • Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment 
  • Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion  
  • Utilize Maison storytelling and heritage to enhance the client experience 
  • As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing  
  • Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell) 
  • Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc. 
  • Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments  
  • Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed 
  • Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries  
  • Consistently reach and aim to exceed all KPIs 

 

Optimize the boutique environment  

  • Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue 
  • Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas  
  • Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness) 
  • Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization  
  • Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses 
  • Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory  
  • Participate in daily set up and break down of boutique for opening/closing as needed 
  • Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples 
  • Assist with special projects as needed 

 

Maison / industry knowledge and compliance 

  • Develop fundamental brand knowledge to convey Cartier heritage and values 
  • Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.) 
  • Remain current on all industry news, local/global competition, and connection to community  
  • Strive for operational excellence related to the boutique environment and upholding standards   
  • Share and collaborate best practices with the boutique team  

 

Teamwork 

  • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor 
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone  

 

Qualifications 

 

Education 

  • Associate’s or Bachelor’s degree preferred  

 

Industry experience 

  • Previous experience especially in luxury retail, service or hospitality industry is a plus  

 

Technical skills / abilities  

  • Excellent computer skills and use of technology 
  • MS Office experience required; SAP knowledge preferred 
  • Additional language skills are a plus  

 

Personal skills 

  • Must be available to work retail hours (including weekends) and travel for trainings as needed  
  • Ability to work in a fast-paced, evolving environment 
  • Excellent analytical, organizational, and interpersonal communication skills are required  
  • Strong understanding of client service needs and priorities (internal and external)  
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision 
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude 
  • Intellectual curiosity and passion for learning  

 

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer 

  • Seasonal Holiday Program Coordinator

    1 week ago

    West Palm Beach, Florida, United States Express Employment Professionals Full time

    Job OverviewA reputable organization is seeking a Seasonal Holiday Program Coordinator to oversee the holiday initiatives. This role involves the planning and execution of festive decorations across various accounts.Key ResponsibilitiesDesign and implement holiday displays and decorations.Manage the holiday portfolio during the off-peak summer months.Support...

  • Client Relationship Coordinator

    1 week ago

    Palm Beach, Florida, United States Edward Jones Full time

    Are you a natural connector, adept at resolving challenges and analyzing situations? If so, we invite you to explore a rewarding opportunity with us.At Edward Jones, we emphasize the importance of our field associates as integral members of branch teams. In the role of a Client Relationship Coordinator, you will play a vital part alongside the financial...

  • Seasonal Sales Support- Palm Beach

    1 week ago

    Palm Beach, United States Tiffany & Co. Full time

    Tiffany & Co. Seasonal Team Members hold the critical position of embodying the Tiffany brand in each and every Client  interaction during the holiday season. Our seasonal Team Members are excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client...

  • Client Care Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States Fyzicalpbc Full time

    Career Opportunities with FyzicalpbcFyzicalpbcCurrent job openings are listed here as they arise.Fyzicalpbc is in search of a full-time Client Care Coordinator. This role, which involves travel between various facilities, presents an excellent opportunity for individuals aiming to advance towards careers as physical therapist assistants or therapists. As a...

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer AdvancementLocation-Specific Service BenefitsCompany IntroductionRELIVE is a leading health and wellness facility dedicated to prioritizing our clients by crafting tailored wellness strategies for exceptional outcomes. We focus on long-term health improvements, empowering our clients to enhance their overall...

  • Client Service Coordinator

    3 days ago

    West Palm Beach, United States Banfield Full time

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Activelyrecruitnew clientsby promoting hospital servicesand routethe flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical Client Service, Coordinator, Service, Hospital, Client, Animal Care, Retail

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer Advancement PotentialLocation-Specific Service BenefitsCompany InsightRELIVE is a leading health and wellness facility dedicated to prioritizing client needs and crafting tailored wellness strategies for exceptional outcomes. We focus on sustainable solutions that empower our clients to enhance their well-being...

  • Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States RELIVE Health Wellington Full time

    Job OverviewBenefits and OpportunitiesCareer Advancement PotentialService Benefits Varying by LocationCompany IntroductionRELIVE is a leading health and wellness facility dedicated to prioritizing client needs by crafting tailored wellness strategies for exceptional outcomes. We focus on long-term solutions that empower our clients to enhance their...

  • Front Office Receptionist, Client Coordinator

    2 weeks ago

    Palm Beach, United States Cosmetic Skin & Laser Center Full time

    Ready to love where you work? Join our positive work culture at Cosmetic Skin & Laser Center & RegenCen and help us help others look and feel their best. Founded in 2001, we are industry leaders in aesthetic and regenerative medicine.We are currently seeking a Front Office Receptionist, Client Coordinator for our Palm Beach location. As the first point of...

  • Front Office Receptionist, Client Coordinator

    1 week ago

    Palm Beach, United States Cosmetic Skin & Laser Center Full time

    Ready to love where you work? Join our positive work culture at Cosmetic Skin & Laser Center & RegenCen and help us help others look and feel their best. Founded in 2001, we are industry leaders in aesthetic and regenerative medicine.We are currently seeking a Front Office Receptionist, Client Coordinator for our Palm Beach location. As the first point of...

  • Front Office Receptionist, Client Coordinator

    1 month ago

    Palm Beach, United States Cosmetic Skin & Laser Center Full time

    Ready to love where you work? Join our positive work culture at Cosmetic Skin & Laser Center & RegenCen and help us help others look and feel their best.Founded in 2001, we are industry leaders in aesthetic and regenerative medicine.We are currently seeking a Front Office Receptionist, Client Coordinator for our Palm Beach location. As the first point of...

  • Client Experience Specialist, Luxury Retail

    6 days ago

    Palm Beach, Florida, United States Gianni Versace S.r.l. Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Sales Associate to join our team at Gianni Versace S.r.l. as a Key Holder, Full-Time. The successful candidate will be responsible for providing exceptional client experiences, meeting and exceeding sales targets, and maintaining a high level of customer satisfaction.Key...

  • Client Intake Coordinator

    1 week ago

    Fort Myers Beach, Florida, United States New Season Full time

    New Season Treatment Centers - Patient Registration CoordinatorPosition Overview:Provide administrative and clerical support in welcoming, registering, and admitting patients.Efficiently manage patient appointment scheduling.Key Responsibilities:Facilitate the pre-registration process for new clients and arrange appointments.Oversee patient activities while...

  • Client Relations Coordinator

    2 weeks ago

    Miami Beach, Florida, United States IG Design Group Americas Inc Full time

    Sales Coordinator Company OverviewIG Design Group Americas Inc. is a prominent manufacturer and distributor specializing in creative play products for children of all ages. Our management team boasts over 50 years of expertise in product development and sourcing, ensuring that all our products and packaging are meticulously designed in the USA to captivate...

  • Premium Seat Sales

    2 months ago

    West Palm Beach, United States Live Nation Entertainment Full time

    Job Summary: Who are we? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation...

  • Legal Client Services Coordinator

    2 weeks ago

    West Palm Beach, Florida, United States Fox Rothschild Full time

    The Legal Client Services Coordinator position is integral in delivering administrative support to a team of legal professionals by executing intricate administrative tasks with specialized knowledge in the relevant practice areas. This role emphasizes collaboration and teamwork, ensuring that both internal and external clients receive exemplary service.KEY...

  • Experience Coordinator

    3 days ago

    West Palm Beach, Florida, United States David Wood Personnel Full time

    Job OverviewWe are seeking a highly skilled Guest Experience Coordinator to join our team at David Wood Personnel.About the Role:Provide exceptional customer service to VIP clientele, ensuring a memorable and personalized experience.Collaborate with the sales team to schedule appointments, plan events, and oversee marketing materials.Assist in the...

  • Housekeeping Operations Coordinator

    6 days ago

    Palm Beach, Florida, United States Four Seasons Hotels Limited Full time

    About Four Seasons:Four Seasons Hotels Limited is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine...

  • Client Relations Coordinator

    1 week ago

    Palm Harbor, Florida, United States Maggi Tax Advisory & Financial Group Full time

    Job OverviewAre you ready to take on new opportunities in your professional journey? Maggi Tax Advisory & Financial Group is a privately-owned financial services firm dedicated to providing exceptional client service. We are currently seeking a full-time Client Relations Coordinator to join our dynamic team.This role is essential in managing the new business...

  • Event Coordination Assistant for Weddings

    2 weeks ago

    Palm Beach, Florida, United States Anna Caroline Weddings Full time

    About Us: At Anna Caroline Weddings, we are excited to enhance our on-site wedding planning team for the upcoming wedding season. Our mission is to create unforgettable wedding experiences in various beautiful locations.Position Overview: We are seeking a motivated Event Coordination Assistant to support our team during the wedding season. This role is...