Current jobs related to Training & Quality Manager, Consumer Services - Minneapolis - Coloplast

  • Training & Quality Manager, Consumer Services

    2 months ago

    Minneapolis, Minnesota, United States Coloplast AS Full time

    Job Function Summary: As the Training Manager, you will have full responsibility over the strategy of training and the quality assurance (QA) program within Consumer Services. In this role, you will support training needs for our Consumer teams including Consumer Sales, Advising, Operations, Service and Support, and the Consumer Inbound Specialist teams....

  • Quality Assurance Manager

    3 months ago

    Minneapolis, United States DCM Services, LLC Full time

    Apply Description Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry...

  • Program Manager

    2 days ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    About the RolePinnacle Services Inc. is seeking a full-time Program Manager to oversee our Independence Program in the Twin Cities area.As a Program Manager, you will be responsible for supervising and training Community Support Professionals and Community Support Specialists, ensuring the delivery of high-quality program services, and maintaining accurate...

  • Seeking Seasoned Sales Professional

    1 week ago

    Minneapolis, United States AMP Payment Systems Full time $80,000 - $120,000

    Job DescriptionJob DescriptionAre you a hard working sales professional who thrives in a face-to-face selling environment? Are you on the hunt for an opportunity that rewards you for your hard work not just once, but on a recurring basis? If so, then this may be the opportunity you've been searching for.We are AMP Payment Systems, and we are currently on...

  • Lead Manager, Consumer Research

    2 days ago

    Minneapolis, Minnesota, United States Adtalem Global Education Full time

    Job OverviewThe Lead Manager, Consumer Research will spearhead market analysis initiatives, strategic planning, and execution of advanced analytics, providing critical support to Adtalem Global Education (ATGE) institutions.Key Research Areas:The focus will encompass prospective students, influencers, current student populations, and alumni, along with an...

  • Consumer Brand Marketing Manager

    2 weeks ago

    Minneapolis, United States Bellisio Foods, Inc. Full time

    Job DescriptionJob DescriptionThe CP Foods North America group is currently seeking a Consumer Brand Marketing Manager to join our Minneapolis Office! This is a great opportunity to gain international business experience and play a key role in growing our company.This role requires a dynamic individual who is passionate about driving business performance...

  • Consumer Brand Marketing Manager

    3 months ago

    Minneapolis, United States Bellisio Foods, Inc. Full time

    Job DescriptionJob DescriptionThe CP Foods North America group is currently seeking a Consumer Brand Marketing Manager to join our Minneapolis Office! This is a great opportunity to gain international business experience and play a key role in growing our company.This role requires a dynamic individual who is passionate about driving business performance...

  • Regional Service Coordinator

    1 month ago

    Minneapolis, United States Helen Keller Services Full time

    Job DescriptionJob DescriptionAre you ready to make a difference in your community? Do YOU want to work on a team that is committed to empowering individuals? At Helen Keller Services, our employees work in an environment that is more than just a workplace, it’s a community. Since 1967, Helen Keller National Center (HKNC) has been committed to improving...

  • Safety and Training Operations Manager

    2 days ago

    Minneapolis, Minnesota, United States PrimeFlight Aviation Services Full time

    Safety and Training Operations Manager OVERVIEWThe Safety and Training Operations Manager for the Baggage Handling System is tasked with the creation, execution, and supervision of training initiatives and safety measures for baggage handling systems in an airport environment. This role is pivotal in developing and facilitating training programs to ensure...

  • Safety and Training Operations Manager

    1 week ago

    Minneapolis, Minnesota, United States PrimeFlight Aviation Services Full time

    Safety and Training Operations Manager OVERVIEWThe Safety and Training Operations Manager for the Baggage Handling System is tasked with the development, execution, and supervision of training initiatives and safety measures for baggage handling systems in an airport environment. This role is pivotal in establishing, enhancing, and facilitating training...

  • Consumer Lending Coordinator

    1 week ago

    Minneapolis, Minnesota, United States TRUSTONE FINANCIAL CREDIT UNION Full time

    Job OverviewABOUT US:TruStone Financial is a member-centric credit union dedicated to providing accessible and competitive financial solutions that enhance our members' financial health. Established in 1939 by educators, we have evolved into the second-largest credit union in Minnesota, serving over 200,000 members through our extensive network across...

  • Ostomy Care Consumer Advisor

    2 hours ago

    Minneapolis, United States Coloplast Full time

    Job Function Summary The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services. Work hours are Monday-Friday 9:30am - 6:00pm CST Major Areas of Accountability Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner...

  • Field Service Representative MB AMP

    7 days ago

    Minneapolis, United States Aebi Schmidt North America Full time

    Field Service Representative At MB, an Aebi Schmidt brand located in Minneapolis, we pride ourselves on innovation, collaboration and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities. Position This position will be responsible...

  • Studio Manager

    3 months ago

    Minneapolis, United States F45 Training CP006084 Full time

    Job DescriptionJob DescriptionOur F45 family is looking to grow our management team. As Studio Manager, you will be responsible for providing leadership and direction to the team at this studio. As the lead for the Sales function, the Studio Manager must execute a lead generation/marketing strategies plan to increase fitness membership sales, as well as...

  • Ostomy Care Consumer Advisor

    4 weeks ago

    Minneapolis, Minnesota, United States Coloplast AS Full time

    The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services. Major Areas of Accountability Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics Acquire and demonstrate all necessary...

  • Program Manager

    4 days ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    About the RolePinnacle Services Inc. is seeking a full-time Program Manager to oversee the delivery of our Independence Program in the Twin Cities area.Key ResponsibilitiesSupervise and train Community Support Professionals and Community Support SpecialistsOversight of program services deliveryCompletion of required documentation and data collectionRepresent...

  • Personal Training Manager

    1 month ago

    Minneapolis, United States Crunch Fitness - Blaine and Maple Grove Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsFree uniformsOpportunity for advancementPaid time offTraining & developmentJob Description Summary:The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This...

  • Service Operations Manager

    7 days ago

    Minneapolis, Minnesota, United States Barry-Wehmiller Full time

    About Us:At BW Integrated Systems, we lead the industry in designing and manufacturing innovative solutions for end-of-line packaging equipment, labeling, converting, packaging automation, and systems integration. With a global footprint that includes nine manufacturing facilities and a dedicated team of over 800 professionals, we are proud to serve as a...

  • Product Owner

    1 month ago

    Minneapolis, United States WELLS FARGO Full time

    About this role: Wells Fargo is seeking a Product Owner in Consumer Analytics Platform as part of Consumer and Small Business Banking. This team is one of fifteen scrum teams within Consumer Analytics Platform. The primary focus for the team is build out of data products and making consumer data available for downstream use cases. Learn more about the career...

  • Senior Quality Manager

    1 month ago

    Minneapolis, United States Mortenson Construction Full time

    Overview: Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our values of trust, safety, teamwork, responsibility, service, and stewardship. We are inspired by a compelling purpose to build...

Training & Quality Manager, Consumer Services

2 months ago

Minneapolis, United States Coloplast Full time
Training & Quality Manager, Consumer Services Location:

Minneapolis, MN, US

Job Family: Consumer Country/Region: United States

Job Function Summary:

As the Training Manager, you will have full responsibility over the strategy of training and the quality assurance (QA) program within Consumer Services. In this role, you will support training needs for our Consumer teams including Consumer Sales, Advising, Operations, Service and Support, and the Consumer Inbound Specialist teams. The Consumer Sales team works closely with our Marketing team and helps end users to identify products that will best fit their needs. The Advising teams provide educational, lifestyle and product support to end users or clinicians through the Coloplast Care program.

This role will support Consumer Services through the design, development, coordination, and delivery of training programs for new hire and ongoing training for existing Consumer Services professionals. Curriculum may include customer service and sales skills, product knowledge, business acumen, clinical knowledge, and professional development. This role will help create a collaborative and cohesive work environment between Training & Development, Consumer Services, and Marketing to create successful and highly productive professionals.

Major Areas of Accountability:

Lead and Deliver Training and Development Initiatives

  • Champions Coloplast training initiatives to foster a continuous learning culture.
  • Designs, coordinates, and facilitates core new hire curricula to include customer knowledge, key market and clinical data, sales skills, sales process, customer service skills and product knowledge to ensure all new hires are fully knowledgeable of the key focus areas for Coloplast & Consumer Services.
  • Develop training curriculum for existing Consumer Services employees to improve product knowledge, selling and customer service skills, and professional development.
  • Deploy best in class and innovative training methods that combine in person, virtual, group based and 1-1 formats to ensure dynamic and results driven approach.
  • Organize, plan and schedule training events and classes.
  • Drive collaboration with and lead execution of Consumer Training courses that include the participation of Consumer Sales, Advising, Operations and Marketing leaders.
  • Provide updates and results about progress of team members in all training programs to leadership.
  • Evaluates the effectiveness of courses and continuously improves methods to increase effectiveness.
  • Update or create course materials to reflect changes in processes or systems.
  • Assist in planning, coordinating logistics and training activities for Consumer Development days.
  • Responsible for recruiting and direct supervision of daily report(s) including coaching, performance management and prioritization of work tasks.
  • Lead in creation and delivery of performance reviews and deliver goals and objectives to team member(s) based on agreement with Sr. Manager.

Work in Partnership Across Coloplast Organization

  • Collaborates with local Consumer management project teams to determine training needs, develop and assess training curriculum, delivery approaches, coaching and overall training effectiveness.
  • Support the roll out of Genesys quality assurance tools and evaluate how to best leverage the tools to improve consumer experience and set expectations for incentive payout.
  • Leverages insights from Quality Assurance (QA) to identify areas of need for Consumer training and helps design and deliver at various Consumer meetings.
  • Collaborates with sales and global training colleagues to drive implementation of global projects and training programs.
  • Support of Global Manager Development program, North America Onboarding of Managers.
  • In partnership with Consumer leaders and subject matter experts, develop and implement peer mentor programs.
  • Delivers training of InsideOut Coaching to Consumer Teams as a Certified Master Trainer.
  • Other job duties and projects as assigned by Senior Leadership of Chronic Care.

Competencies and Assessments

  • Lead efforts to assess the competencies of our Consumer teams to identify gaps/opportunities and increase skills and capabilities across the Consumer teams.
  • Create and establish ongoing assessments to proactively identify future skill requirements based on ever changing environments.

Essential Qualifications:

  • Bachelor's degree is required.
  • 3+ years of training experience preferable in medical device industry.
  • Proven work experience as a Training Manager.
  • Willingness and ability to travel up to 10%, as needed

Required Knowledge, Skills and Abilities:

  • Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization.
  • Excellent presentation and facilitation skills in various environments i.e. in-person and online.
  • Demonstrated strategic thinking skills with ability to execute and plan at tactical level.
  • Ability to demonstrate leadership presence and gain the trust of business partners.
  • Knowledge of best practices of training using adult learning methods and techniques
  • Demonstrated ability to complete full training cycle (assess needs, design, develop, deliver, monitor, and evaluate training program) in various instructor-led, virtual, or online learning scenarios.
  • Demonstrated ability in creating course content and practical experience in instructional design.
  • Efficient time management, organization, and planning skills.
  • Track record in designing and executing successful training programs.
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
  • Experience developing annual training plans and continuous learning materials.
  • Proficiency with Office productivity software (Word, Excel, PowerPoint) and learning tools.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

Watch the film. Follow us on LinkedIn. Like us on Facebook.

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

56928
#LI-CO #LI-HYBRID


Nearest Major Market: Minneapolis

Apply now Find similar jobs:
EOE M/W/Vets/Disabled