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Technical Program Manager III

2 months ago

Baltimore, United States Fearless Full time
About Fearless Digital

Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people. That's not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an  inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

Fearless Digital Benefits

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

  • Life-friendly schedules
  • Family-friendly workplace
  • We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
  • Tech, education / training, and wellness allowances
  • Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
  • Referral bonus: Bring your friends If someone you refer is hired, you’ll get a bonus of $6–12k
  • Total Pet Plan
  • Employee Assistance Program
  • Up 12 weeks of FMLA paid at 100%
  • PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date (see table below) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance.
Start Date PTO Allocation Allocation Timing Jan 1 - March 31 100% January April 1 - June 30 75% April July 1 - Sept 30 50% July Oct 1 - Dec 31 25% October

Compensation

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work. Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs) Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual's demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.

The salary ranges for this position based on location are listed below.  The base pay range is subject to change and may be modified as a part of our annual salary range review.

Salary Range

  • AL, FL, GA, TN Residents:  $112,915 (min) - $146,789 (mid) - $180,664 (max)
  • NC Residents: $116,407 (min) - $151,329 (mid) - $186,251 (max)
  • DE, MD, PA, TX, VA Residents: $122,227 (min) - $158,896 (mid) - $195,564 (max)
  • DC Residents: $137,360 (min) - $178,568 (mid) - $219,776 (max) 
  • CA & NY Residents:  $142,016 (min) - $184,621 (mid) - $227,226 (max) 

Location:

  • In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.


Fearless is looking for a Program Manager III to add to our diverse team of 250+ employees (and counting).

What you’ll be doing

We’re looking to change the world by building software with a soul, and we want your help.

The Program Manager III is the prime interface for our clients, partners, and project teams, and is responsible for managing day-to-day operations, financial monitoring, and staffing of a subset of teams in a greater portfolio. The Program Manager III is a team player with excellent skills in leadership, communication, time management, and organization, and who is professional, positive, and dependable. The Program Manager III is responsible for various activities while regularly working with the following departments: People Operations, Finance, and Business Development.

We need your Program Management skills What other skills will help you succeed at Fearless? Glad you asked We’re excited about candidates who can accomplish the following:

Responsibilities and Contributions

Organizational Leadership 

  • Is accountable for day-to-day activities of their program.
  • Proactively breaks down strategies from Portfolio Directors, directing and managing the implementation of those strategies across projects.
  • Maintains awareness of challenges that bubble up from the project team and either manages them or resolves them.
  • Provides coaching and leadership to project leads assigned to the program.
  • Grows the eminence of their program and portfolio to support their success.

Functional Role 

  • Proactively resolves programmatic, contractual, and Fearless internal obstacles.
  • Provides input into the portfolio strategy and ensures program leads understand it. 
  • Provides updates to Portfolio Directors and other stakeholders on project status, escalating risks and concerns where relevant, and implementing mitigation strategies as needed.
  • Develops an evaluation method to assess program strengths and identify areas for improvement.
  • Supports project teams in planning scope and meeting contract objectives.
  • Produces accurate and timely reporting of program status throughout its life cycle, including project burn rate.
  • Approves timecards.
  • Monitors program financials.
  • Manages performance goals with input from Portfolio Directors, Passion Coaches, and Scrum Master.
  • Proactively and regularly provides feedback to Passion Coaches on team members to support individual, project, and program success.
  • Tracks resource needs, including contract funding and staffing, throughout the lifecycle of the project, and proactively suggests strategies to improve team and program function.
  • Works with the Passion Coaches when individual performance challenges occur on the team, and helps the team to grow through the challenge.
  • Manages behavioral challenges, where applicable, with input from Portfolio Directors, Passion Coaches, and Scrum Master.
  • Interviews candidates, makes hiring recommendations, and provides feedback for termination decisions.
  • Works closely with Portfolio Director and Business Development to proactively  prepare for follow-on contracts and opportunities for new and/or expanded work.
  • Works with the Portfolio Director to identify people and tools needed to deliver contract requirements.
  • Provides inputs into Business Development tasks, including proposals, past performance, challenge coordination, staffing plans, etc.
  • Manages company communications to the team.
  • Works with Practice Directors to influence and set technical vision on the project.
  • Works with Practice Directors when tech concerns require escalation.
  • Stands up project, if a project lead hasn’t yet been identified.
  • Acts as backup for Scrum Masters, other Program Managers, and the Portfolio Director, if needed.
  • Provides input and feedback into operational systems building.
  • Works with recruiters to meet staffing needs of new BD opportunities.

Essential Skills and Experience 

Must-Have Skills

  • A minimum of 5 years of directly related demonstrated working experience in program management
  • Demonstrated experience with APIs and leading successful big data migration
  • Experience working with federal, state or local Government (if applicable).
  • Advanced experience in project or program management leading complex projects or teams.
  • Expert programmatic leadership skills.
  • Advanced relationship-building skills, with the ability to drive collaboration toward outcomes. 
  • Proven ability to gather and synthesize situational data and context to inform smart, business-focused decisions. 
  • Demonstrated expertise in stakeholder engagement and management. 
  • Demonstrated expertise in agile environments.
  • Advanced experience managing teams.
  • Advanced understanding of project management.
  • Ability to operate and manage work, strategically reason, build relationships, and influence others.

Icing-on-the-Cake Skills 

  • Demonstrated experience working in a highly technical role (DevOps and or software development)
  • Experience with contract management and/or finance.
  • Certified Scrum Master, Product Owner, SAFe, or equivalent agile training or certification.
  • Advanced experience with product thinking and product ownership. 
  • Proven ability to adapt, support, grow and optimize teams and processes working in different models (kanban vs. sprints, internal vs external delivery). 
  • Willingness to play different roles to fill gaps, and/or work with customer leadership teams to proactively fill gaps. 
  • Exemplary facilitation skills within a team or group setting.
  • Motivated self-starter who is driven to move tasks to complete. 
So, what’s next?

Over the years, we’ve honed our interview process to help ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews Depending on the role's/project's requirements, the interview process may include some differences. At the minimum

  • Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest. 
  • Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities. 
  • Business Interview: At this point, you’ve made it to the final frontier The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.