Manager, Hotel

2 weeks ago

Williamsburg, United States Williamsburg Woodlands Hotel & Suites Full time
Description

WORK TO BE PERFORMED:

Manages/supervises, provides day-to-day leadership and development, job assignments and performance evaluations for Guest Service Manager/Supervisor and Executive Housekeeper. Makes recommendations about hiring, promotions, and counseling. Ensuring that all requirements are met throughout the year for the Colonial Williamsburg Company standards. Includes staff in planning, decision-making, and facilitating process improvement; makes oneself available to staff and guest; provides regular performance feedback to staff; and develops staff’s skills, encourages growth, and maintains accountability. Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully; thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals. Coordinates and maintains effective communications with all other departments. Delegates work assignments, gives authority to work independently, sets expectations, mentors, and monitors delegated activities. Work with Engineering leader to ensure a guestroom preventative maintenance process is in place for the Williamsburg Woodlands. All guestrooms should be complete 4 times a year. Ensure all guestrooms at Williamsburg Woodlands are deep cleaned 4 times per year. Conduct weekly property walks to ensure proper maintenance of assets. Report areas for improvement and follow-up to ensure work is complete in a timely fashion. Communicate guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback. Analyze information and develop plans to improve opportunity areas and expand on areas of strength. Conduct Daily Stand-up Meetings and Quarterly departmental meetings to ensure team engagement. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Follow department policies, procedures, and service standards, including safety policies. Perform additional duties as assigned. Works a flexible schedule, including days, nights, weekends, and holidays.

QUALIFICATIONS:

Education and Experience:

Prior experience as Assistant General Manager or Rooms Manager for a major hotel. Detailed understanding of all resort operations departments. Prior experience managing in an environment covered by a collective bargaining agreement. Technologically savvy, possessing the aptitude and desire to learn new technology in ways that benefit the team and the hotel. Analytical skills, as well as problem recognition and resolution skills. Excellent communication and organizational skills. Excellent team leadership and people management skills. Ability to work well under pressure in a fast-paced environment. Ability to focus attention on guest needs, remaining calm and courteous always.

Preferred Qualifications:

Luxury 4-5-star hotel management experience is strongly recommended.Previous experience working with Opera, UKG, and Kronos management systems. Previous experience managing in a large organization amid growth and change.

Physical qualifications:

Ability to work from a standing position for extended periods of time. Ability to perform reaching, stooping and/or crouching motions repeatedly. Must be able to lift and carry 50 lbs.

Source: Hospitality Online

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