Hotel Attendant

5 days ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

Job Title: Hotel Attendant

Job Summary:

We are seeking a highly motivated and detail-oriented Hotel Attendant to join our team at Colonial Williamsburg Company. As a Hotel Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms, providing exceptional customer service, and maintaining a positive and enthusiastic attitude.

Key Responsibilities:

  • Clean and prepare guest rooms according to high standards of quality and cleanliness
  • Change bedding and make beds as directed
  • Clean floors and walls by sweeping, mopping, scrubbing, and vacuuming
  • Vacuum rooms and hallways, and keep public areas around carts clean
  • Clean and polish furniture and fixtures
  • Clean windows, glass partitions, and mirrors using appropriate cleaners
  • Move and rearrange furniture as needed, turn mattresses, and replenish supplies
  • Gather and empty trash, deliver items requested by guests, and ensure guests have all necessary amenities
  • Carry linens, towels, toilet items, and cleaning supplies using wheeled carts or by hand as needed
  • Follow safety and security procedures, notify supervisors of major repairs, and report damage, theft, or found articles

Requirements:

  • Ability to deal with the public and coworkers with tact and courtesy
  • Ability to use a vacuum cleaner and comprehend oral and written instructions
  • Willingness and ability to adhere to applicable grooming and appearance standards
  • Six months to one-year hotel housekeeping related experience
  • Proficiency in English
  • Ability to work all shifts, including days, nights, weekends, and holidays
  • Physical requirements include performing heavy cleaning, high and low dusting, transporting objects weighing up to 60 pounds, and lifting, standing, and bending up to 8+ hours daily

Standards:

  • Maintain a positive, enthusiastic outlook and smile and greet guests, employees, managers, and supervisors
  • Show respect for and cooperate at all times with those for whom and with whom you work
  • Report to work as scheduled and on time, meet appearance standards, and perform assigned tasks accurately and on time


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