Ocean Import Customer Service Specialist

4 weeks ago


Chicago, Illinois, United States Karl Gross Logistics (USA), Inc. Full time

Job Title: Ocean Import Customer Service Representative

Job Summary:

We are seeking a highly motivated and detail-oriented Ocean Import Customer Service Representative to join our team at Karl Gross Logistics (USA), Inc. As an Ocean Import Customer Service Representative, you will be responsible for handling all daily ocean import shipments from pre-alert until invoicing, providing expert advice to clients regarding logistic processes, documentation, inspections, letters of credit, and other shipping questions, arranging pick up of cargo and delivery of cargo to final destination, and assisting/forwarding all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations.

Responsibilities:

* Handle all daily ocean import shipments from pre-alert until invoicing
* Provide expert advice to clients regarding logistic processes, documentation, inspections, letters of credit, and other shipping questions
* Arrange pick up of cargo and delivery of cargo to final destination
* Assist/forward all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations
* Prepare and/or process Delivery Orders and Arrival Notices
* Prepare and/or process sending advance notifications of shipments or other documents to brokers, agents, or consignees as required
* Coordinate the movement of shipments between origin and destination
* Track shipments and send regular status reports to clients
* Data input/logging files
* Communicate with all external and internal partners as well as customers to ensure smooth transport arrangement
* Operate according to our Standard Operation Procedures
* Support General Manager with General Office duties

Requirements:

* High school degree required
* 3-5 years' experience with ocean imports (required) and air imports (preferred)
* Strong understanding of Ocean Import regulations and documentation
* Able to work in a team
* Experience in using and navigating CargoSoft software is a plus
* Attention to detail and excellent oral and written skills required, customer service experience required
* Proficient in Microsoft Office including Outlook, Word, and Excel

Additional Information:

At Karl Gross Logistics (USA), Inc., you will be part of a young, motivated, multicultural, and flexible team. Our company has offices all over the world, and you will get the chance to interact with people from all over the world. We offer competitive pay, paid time off, medical, dental, and vision plans, and a 401k Plan with matching contributions. We will ask you to pass a background check and provide 3 references who can confirm 3 years of experience with ocean import and exports. Karl Gross Logistics (USA), Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.



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