Director of Sales

18 hours ago

Seymour, United States Performance Pallet Corp. Full time

Director of Sales & Customer Service

About Us:

Performance Pallet LLC is a leading manufacturer of high-quality wood pallets, committed to providing exceptional products and services to our clients. We pride ourselves on innovation, sustainability, and customer satisfaction. As we continue to grow, we are seeking a highly experienced, organized, and motivated Director of Sales & Customer Service to lead our sales efforts and drive new business development.

Job Summary: The Director of Sales & Customer Service will be responsible for overseeing and managing all sales operations within the company. This includes developing and implementing sales strategies, managing internal processes, and building a high-performing sales team. The ideal candidate will have a strong background in sales, excellent leadership skills, and a deep understanding of the wood pallet or manufacturing industry.

Key Responsibilities:

  • __Sales Strategy & Execution:

o Develop and implement comprehensive sales strategies to achieve company revenue targets.

o Identify new market opportunities and establish strong relationships with potential clients.

o Monitor industry trends and competitor activities to stay ahead of the market.

o Assist in the development of sales materials, presentations, and promotional activities.

•_ _Team Management:

o Train and mentor, a high-performing sales team.

o Set clear performance expectations, provide regular feedback, and conduct performance evaluations.

o Foster a collaborative and motivating team environment.

•_ _Process & Procedure Management:

o Streamline and optimize internal sales processes and procedures to improve efficiency and effectiveness.

o Ensure the sales team adheres to company policies, standards, and best practices.

o Implement and manage CRM tools to track sales activities, customer interactions, and performance metrics.

Finance Collaboration

o Analyze cost structures and market trends with the Finance team to ensure competitive yet profitable pricing.

o Collaborate with the Finance team to develop pricing strategies that align with company goals, market conditions, and customer expectations.

o Company Collaborate with Finance to structure customer contracts that align with financial objectives, including payment terms, discounts, and pricing tiers.

o Collaborate with Executive Management for large or strategic contracts that may impact overall performance.

o Collaborate with Executive Management and Finance on decisions related to investments in new markets, products, or technologies that will impact sales.

•_ _Customer Relationship Management:

o Maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.

o Collaborate with Operations to ensure customer quality and service expectations are met.

o Work with the Operations team to identify and resolve any issues that may arise during production or delivery, such as supply chain disruptions or equipment malfunctions.

o Ensure that any problems affecting customer orders are addressed swiftly to maintain customer satisfaction.

o Understand and clarify customer product details, specifications, and custom requirements.

o Communicate customer demand forecasts and changes to the Operations team to adjust inventory levels & production schedules accordingly.

Business Development:

o Proactively seek new business opportunities and partnerships to expand the company’s customer base.

o Represent the company at industry events, trade shows, and networking opportunities.

o Develop and present proposals, negotiate contracts, and close deals with new clients

•_ _Reporting & Analysis:

o Analyze sales data to identify trends and make data-driven decisions.

o Manage & review sales targets and KPIs for both existing and new accounts.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Proven experience as a Sales Manager or in a similar senior sales role, preferably within the wood packaging or manufacturing industry.
  • Strong leadership skills with the ability to inspire and manage a sales team.
  • Excellent organizational skills and attention to detail.
  • Experience with CRM software and Microsoft Office Suite.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to work independently and make strategic decisions.
  • A results-driven attitude with a proven track record of meeting or exceeding sales targets.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, vision and supplementary insurances
  • 401K Safe Harbor retirement plans with company match
  • Paid Time Off & Paid Holidays
  • Flexible work scheduling
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their experience and why they are a good fit for this role to jobs@perfcorp.com

Performance Pallet LLC is an equal opportunity employer and encourages candidates of all backgrounds to apply.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • CRM software: 3 years (Required)
  • Sales: 3 years (Required)
  • Sales management: 2 years (Required)
  • Wood Pallet: 3 years (Preferred)
  • Wood Manufacturing: 3 years (Preferred)

Ability to Commute:

  • Seymour, WI 54165 (Preferred)

Ability to Relocate:

  • Seymour, WI 54165: Relocate before starting work (Required)

Work Location: In person

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