Hotel Event

4 weeks ago

Columbus, United States Hilton Garden Inn Columbus (GA) Full time
The Ideal Candidate must LOVE Hospitality.  HOTEL Event Planning/Coordinator Experience a PLUS

The ideal candidate is outgoing, confident, and a team player. This person must have a passion for serving others, and does so by helping guests and companies to achieve their own business and leisure goals. The ideal candidate would demonstrate a history of excellent organizational skills, relationship building, and attention to detail. A minimum of one year hotel experience is preferred, but may be substituted with relevant customer service or hospitality experience.

The Role:

As a Hotel Sales Coordinator, you'll primarily work with guests/meeting planners to plan and facilitate weddings and social events.  As a member of the hotel team, the Sales Coordinator will be expected to assist with a variety of duties when needed. Therefore, a team-oriented, all hands-on-deck mentality is a necessity for success in this role. This position is designed to provide the individual with all the skills and tools needed to develop their sales career path, and is an excellent opportunity to begin a career journey in hotel sales.

Duties and Responsibilities:
  • Plan/facilitate weddings and social events (point of sale, set-up and event facilitation).
  • Point of contact for all social inquiries and guest walk-ins.
  • Prepare Banquet Event Orders and distributes to departments when necessary.
  • Provide telephone and message support for the department and respond to inquiries in a timely, clear and pleasant manner.
  • Maintain guest profiles, contacts and additional necessary records used in the Sales operation.
  • Assist the Director of Sales with the preparation of contracts, proposals and addendums and track the completion status.
  • Act as liaison between Director of Sales and clients in Director's absence. Take booking inquiry information via phone and prepare proper paperwork.
  • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
  • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
  • Maintain a professional working environment, appearance, and attitude.
Skills/Knowledge Required:
  • Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
  • Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.
  • Communicates clearly, concisely, and openly in all interactions.
  • Has exceptional attention to detail, organizational, analytical and time management skills.
  • Multi-tasks and prioritizes in a fast-paced work environment.
  • Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
  • Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, OnQ preferred.
  • Reliable and responsible character, with exceptional follow up and attention to detail.
  • Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays.

Source: Hospitality Online

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