Front Desk and Lobby Operations Lead

3 weeks ago


Palo Alto, United States The Millennium Group Full time

35.00 per hour 35.00 | Palo Alto, CA, USA | Hourly | Full Time

The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto and Austin locations.

PRIMARY DUTIES:

  • Front Desk Operations.

  • Coordinate and update the activities listed in the Front Desk Manual.

  • Assist front desk lobby personnel during breaks and lunch, by covering the front desk.

  • Manage the site key control and work with facilities personnel to provide monthly updates to the inventory database.

  • Provide backup coverage during special events at the Palo Alto site as well as off site coverage during team events and outings.

  • Maintain site Badging Program for the site as well as support the Americas Region.

  • Collaborate and respond to requests from e-staff and customers during board meetings, executive briefings, and special events.

  • Update Standard Operating Procedures for the team.

  • Identify, investigate, resolve incidents/breaches and prepare reports Supervisory Operations.

  • Coordinate weekly 1:1 reviews with Austin and Palo Alto security personnel.

  • Plan for coverage when security personnel is on leave or sick.

  • Attend daily pass downs with HQ Workplace Solutions Staff.

  • Coordinate daily pass downs with the Bangalore GSOC every morning and afternoon.

  • Manage annual goals and training of the front desk security personnel.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge on relevant Systems, technology and equipment (e.g. Access Control, CCTV etc).

  • Excellent knowledge of lobby safety and security controls and procedures.

  • Excellent communication and interpersonal skills.

  • Outstanding organizational skills.

  • Ability to work nights, weekends and holidays as operational need dictates.

  • High school diploma. Associate's Degree is a plus.

  • 3-5 years of experience in security management/transportation/lobby ambassador or similar position.



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