Front Desk and Lobby Operations Lead

Found in: beBee jobs US - 2 weeks ago


Palo Alto, California, United States The Millennium Group Full time

35.00 per hour 35.00 | Palo Alto, CA, USA | Hourly | Full Time

The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto and Austin locations.

PRIMARY DUTIES:

  • Front Desk Operations.
  • Coordinate and update the activities listed in the Front Desk Manual.
  • Assist front desk lobby personnel during breaks and lunch, by covering the front desk.
  • Manage the site key control and work with facilities personnel to provide monthly updates to the inventory database.
  • Provide backup coverage during special events at the Palo Alto site as well as off site coverage during team events and outings.
  • Maintain site Badging Program for the site as well as support the Americas Region.
  • Collaborate and respond to requests from e-staff and customers during board meetings, executive briefings, and special events.
  • Update Standard Operating Procedures for the team.
  • Identify, investigate, resolve incidents/breaches and prepare reports Supervisory Operations.
  • Coordinate weekly 1:1 reviews with Austin and Palo Alto security personnel.
  • Plan for coverage when security personnel is on leave or sick.
  • Attend daily pass downs with HQ Workplace Solutions Staff.
  • Coordinate daily pass downs with the Bangalore GSOC every morning and afternoon.
  • Manage annual goals and training of the front desk security personnel.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge on relevant Systems, technology and equipment (e.g. Access Control, CCTV etc).
  • Excellent knowledge of lobby safety and security controls and procedures.
  • Excellent communication and interpersonal skills.
  • Outstanding organizational skills.
  • Ability to work nights, weekends and holidays as operational need dictates.
  • High school diploma. Associate's Degree is a plus.
  • 3-5 years of experience in security management/transportation/lobby ambassador or similar position.


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