Receptionist - On Call
3 weeks ago
Webster House
Summary:
Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.
Detailed responsibilities:
- Receptionist
- Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction
- Directs caller to destination and records name, time of call, nature of business, and person called upon
- Takes messages accurately including correct spelling of names and phone number
- Operates multi-line telephone console to receive incoming messages
- Greet incoming visitors, screen visitors in lobby if unfamiliar
- Proficiency with multi-line telephones, telephone head set, calculator, fax machine, postal machine and copy machine
- May cash checks; sell stamps, bill residents for meal charges by entering data on computer system
- May sell meal tickets to employees and issues visitors pass when required
- May make guest room reservations
- Monitor fire alarms, call 911 if applicable and direct emergency personnel
- Keep track of keys to residents, employees and vendors
- Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments
- Performs all duties in a safe and efficient manner Reports any safety hazards and/or accidents to supervisor
- Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures
- Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees
- All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees
Credentials:
Education with Equivalent Qualifications:
Essential:
- High School diploma or GED
Experience with Equivalent Qualifications:
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