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Audio Visual Support Advisor

3 months ago

Spring, United States ExxonMobil Full time

 

About us

 

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

 

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. 

 

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

About Houston

 

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

 

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

 

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

 

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

 

Learn more about what we do in Houston here.

What role you will play in our team

 

AV technician will provide white-glove support for the Management Committee suite at the ExxonMobil Spring campus.  Role will also work with the AV architect and product owners to help provide input on AV product roadmaps.  Engage in AV support, maintenance, and break/fix activities for MC suite and boardroom.

ExxonMobil Spring Campus, Texas

What you will do

 

  • Provide audio visual technology support for key personnel, offices, rooms, and specialized set-ups
  • First point of contact for VIP and critical personnel audio-visual support needs
  • Provide daily white-glove support and user assistance and break/fix in key ExxonMobil Houston Campus locations
  • Partners with and escalates issues to audio-visual architect, as needed
  • Tracks audio-visual technology trends and performs root cause analysis
  • Replaces broken equipment and sends to AV Ops for RMA or disposal
  • Manages and maintains spare parts inventory
  • On-site owner of VIP / white-glove audio-visual peripherals (mobile kit and presentation clickers)
  • Performs daily check and periodic and proactive maintenance activities
  • Supports all white-glove / VIP events in Houston area
  • Dedicated to MC Suite and will be physically located in E4 - Always available to provide real-time support
  • Proactively monitors health of MC + Boardroom  AV systems
  • Improves confidence with the AV systems
  • Ensures AV technology is functioning properly at all times
  • Delivers flawless meeting set-ups
  • Enhances clarity of communication to AV engineers and CX
  • Maintains technology integrity
About you

 

Skills and Qualifications

  • Working and practical knowledge of audio-visual tech set contained in MC suite, boardroom, and VIP locations
  • Understanding of trends and product roadmaps for current and new AV technology 
  • Ability to work quickly in high-pressure situations and triage issues / incidents as they happen and confidence to drive / push troubleshooting activities
  • Professionalism
  • Communication and collaboration skills
  • Familiarity with ExxonMobil set-ups, buildings, and support centers to ensure proper support and continuity
  • AV experience and technology know-how in operations
  • 10+ Years of work experience in audio visual technology / support field
  • Working knowledge of ExxonMobil Spring Campus audio visual technology set-up and support requirements, specifically MC / VIP / Energy Center locations

 

Preferred Qualifications/ Experience

  • Reliable
  • Detail oriented
  • Excellent communication skills
  • Reacts quickly and stays calm under pressure 
  • Professionalism
  • Trusted advisor to senior level staff; able to work across all levels of a company
Your benefits

 

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

 

We offer you: 

  • Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life
  • Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match
  • Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work
  • Comprehensive medical, dental, and vision plans
  • Culture of Health: Programs and resources to support your wellbeing
  • Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you
  • Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you

 

More information on our Company’s benefits can be found at www.exxonmobilfamily.com. 

 

Please note benefits may be changed from time to time without notice, subject to applicable law

Stay connected with us

 

Learn more at our  website
Follow us on LinkedIN and Instagram
Like us on Facebook 
Subscribe our channel at YouTube

Equal Opportunity Employer

 

ExxonMobil is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability

 

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. 

 

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.