Current jobs related to APX NEXT Customer Success Advocate - Queens - Motorola Solutions

  • APX NEXT Customer Success Advocate

    1 month ago

    Queens, New York, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • High School Student Success Advocate

    6 days ago

    Queens, New York, United States Commonpoint Queens Full time

    About Commonpoint Queens Commonpoint Queens is a leading non-profit organization dedicated to empowering individuals and families through comprehensive social services and programs. We strive to create a more equitable and inclusive community where everyone has the opportunity to thrive. High School Student Success Advocate We are seeking a passionate and...

  • Housing Access Advocate

    2 weeks ago

    Queens, New York, United States Center for Independence of the Disabled, NY Full time

    Position: Housing Access AdvocateSalary: $50,000About Center for Independence of the Disabled, NY:The Center for Independence of the Disabled in New York (CIDNY) is a premier organization dedicated to serving and advocating for individuals with disabilities in New York City. Our mission focuses on eliminating barriers to full integration for people with...

  • Bilingual Customer Service Representative

    1 week ago

    Queens, United States Opulence Full time

    The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer Service Representative, we are...

  • Living Independence Advocate

    5 days ago

    Queens, New York, United States BRC Full time

    Independent Living SpecialistKey Responsibilities:Oversee a designated client portfolio, ensuring regular interactions and maintaining comprehensive and current client records and documentation.Utilize a client-focused methodology to assist individuals, offering services and referrals to meet the needs of those facing homelessness.Address conflicts and...

  • Customer Service Representative

    3 days ago

    Queens, New York, United States Queensboro Toyota Full time

    **Job Summary**Queensboro Toyota is seeking a highly skilled and customer-focused individual to join our team as an Automotive Receptionist. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our dealership.**Key Responsibilities****Answering Phones and Directing Calls**: Respond to incoming calls, determine...

  • Trilingual (English, Mandarin & Cantonese) Group Service Advocate - Flushing, NY

    3 months ago

    Queens, United States UnitedHealth Group Full time

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to...

  • Customer Service Representative

    3 months ago

    Queens County, United States Various Companies Full time

    Job DescriptionJob DescriptionAPPLY TODAY TO BE INVITED TO OUR NEXT INTERVIEW EVENT!Hiring for multiple different levels of Customer Service rolesCustomer Service Representatives act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and...

  • Customer Service Representative

    2 weeks ago

    Queens Village, New York, United States John Hogan - State Farm Agent Full time

    Job OverviewPosition Summary:A dedicated State Farm Agent is looking for a qualified individual to become part of their successful team as an Administrative Assistant - State Farm Agent Team Member. We are in search of a dynamic professional who is eager to contribute to our growth through meaningful interactions and exceptional customer service.Key...

  • Customer Service Representative

    6 days ago

    Queens Village, New York, United States John Hogan - State Farm Agent Full time

    Job OverviewPosition Summary:A successful State Farm Agent is looking for a dedicated professional to become part of their thriving team in the role of Receptionist - State Farm Agent Team Member. We are in search of a dynamic individual who is eager to contribute to our agency's growth through meaningful interactions and exceptional customer service.Key...

  • Senior Customs Brokerage Specialist

    4 weeks ago

    Queens, United States FedEx Logistics Full time

    To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives. Provide impeccable customer service Prepare, analyze,...

  • Customer Service Representative

    3 days ago

    Queens Village, New York, United States Montini Xavier - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Montini Xavier - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...

  • School NurseRegistered Nurse RN

    2 months ago

    Queens, United States DOE Staffing NYS Full time

    School Nurse For more than 30 years, TheraCare has been dedicated to setting the standards for excellence for multi-service healthcare, developmental and educational programs. Our philosophy reflects professionals working collaboratively with families, communities and children to maximize each child’s potential. We are seeking dynamic School Nurses looking...

  • Non CDL Driver and Labor

    1 week ago

    Queens, United States 1-800-GOT-JUNK? Full time

    The 1-800-GOT-JUNK? franchise in Brooklyn Queens is hiring immediately for Truck Team Members. 1-800-GOT-JUNK? Is the World's Largest Junk Removal Service, known for our professionalism, friendly team members, and stylish shiny blue trucks. You'll be joining a great team at 1-800-GOT-JUNK? Where you can grow your skills, earn great pay, stay in shape, and...

  • Senior Associate Trial Attorney

    4 days ago

    Queens, United States Denovo Staffing Full time

    Thriving and growing Personal Injury and Employment Litigation Law firm based in New York is looking for an experienced Senior Plaintiff Personal Injury Trial Attorney to join their team. The firm is passionate about advocating on behalf of the injured and is committed to delivering exceptional results for its clients. This is your opportunity to be a vital...

  • Senior Associate Trial Attorney

    2 weeks ago

    Queens, United States DeNovo Staffing Full time

    Thriving and growing Personal Injury and Employment Litigation Law firm based in New York is looking for an experienced Senior Plaintiff Personal Injury Trial Attorney to join their team. The firm is passionate about advocating on behalf of the injured and is committed to delivering exceptional results for its clients. This is your opportunity to be a vital...

  • Senior Associate Trial Attorney

    3 weeks ago

    Queens, United States DeNovo Staffing Full time

    Thriving and growing Personal Injury and Employment Litigation Law firm based in New York is looking for an experienced Senior Plaintiff Personal Injury Trial Attorney to join their team. The firm is passionate about advocating on behalf of the injured and is committed to delivering exceptional results for its clients. This is your opportunity to be a vital...

  • Senior Associate Trial Attorney

    1 month ago

    Queens, United States DeNovo Staffing Full time

    Thriving and growing Personal Injury and Employment Litigation Law firm based in New York is looking for an experienced Senior Plaintiff Personal Injury Trial Attorney to join their team. The firm is passionate about advocating on behalf of the injured and is committed to delivering exceptional results for its clients. This is your opportunity to be a vital...

  • Outpatient Care Registered Nurse

    2 weeks ago

    Queens, New York, United States NYULMC Full time

    NYU Grossman School of Medicine stands as a premier institution in medical education, dedicated to cultivating the next generation of healthcare professionals. Our mission, as part of NYU Langone Health, is to enhance human health through exceptional education, innovative research, and compassionate patient care. We are committed to fostering an inclusive...

  • Attorney for Immigration Matters

    6 days ago

    Queens, New York, United States Jobot Full time

    Position: Bilingual Immigration Law AssociateAbout Our Firm:We are a family-operated, comprehensive legal practice based in New York City, focusing on immigration law. Our commitment lies in advocating for the rights of our clients, and we are on the lookout for dedicated professionals to enhance our team.Benefits of Joining Us:Attractive salaries within the...

APX NEXT Customer Success Advocate

1 month ago

Queens, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAs a Customer Success Advocate, you will play a critical role in aiding Motorola Solutions' larger Public Safety agencies in identifying and extracting the expected value from their APX NEXT application ecosystem. As their main point of contact, your customers will lean on you to provide best practices, understand their workflows, organizational structures and overall usage requirements, and to help them achieve their operational goals through the use of Motorola’s products. In turn, you are developing the agency into a strong referenceable customer for APX NEXT. By actively engaging with customers following their radio deployment and proactively monitoring application adoption and usage, you will be supporting the continuation of paid subscriptions.
You will leverage your demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for your agency contacts. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers' needs and challenges as well as helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
In partnership with the various Motorola Solutions internal partners including the Field Area Sales Representative for Radio, the assigned Software Enterprise and ASTRO Solutions Sales Overlay representatives, Software Renewals Team and the Customer Support Manager, you will be working directly with some of the largest Public Safety agencies in North America. You will build relationships with the technical and command leadership agency representatives to ensure their and their agency needs and objectives are clearly understood, track progress toward their intended or anticipated outcomes defined in their reason for purchase, and assist in gathering and engaging the necessary Motorola Solutions internal resources to address issues that may arise or overcome barriers to the achievement of the agency’s objectives or path to referenceability.
Job Description

Your Day-to-Day:

  • Engage with your customers through regular calls, business reviews, and daily needs

  • Monitor and manage adoption and use metrics to ensure customers are utilizing the full APX NEXT Software Suite 

  • Create success plans for your customers and document customer progress toward established goals and results

  • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned

  • Communicating major milestones and updates to Sr. Leadership on a regular basis

  • Work closely with marketing and training teams to provide customers with regular updates on best practices and what’s new

  • Monitor the health of all customers in your assigned portfolio to proactively identify and address issues impacting the customer’s experience as an APX NEXT Customer

  • Document customer interactions and keep contact and customer data current and accurate

  • Develop and continually nurture a deep understanding of Motorola’s APX NEXT product line to ensure proper implementation and use in every customer's environment

  • Learn and share industry best practices in order to solve customer needs

  • Use and analyze data to drive decisions and strategies on how you manage your portfolio

  • Demonstrate gratitude to your customers, your peers, and work partners for their partnership and support

  • Celebrate the successes of your customers, peers, work partners, and yourself

  • Clearly understand the business of Public Safety - have the technical acumen to understand and identify resources needed to resolve existing and anticipated customer issues and needs

  • Ability to navigate a highly matrixed

  • organization and community clearly and concisely to all levels of leadership.

  • Working knowledge of Motorola Solutions Software to include: APX NEXT application services, CommandCentral, AWARE, Unified Communications

  • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans

  • A proven track record of leading process improvements within large organizations

  • Previous experience tracking product adoption and customer engagement through data-analysis tools

  • Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs

  • Strong executive presence and presentation skills

  • Understanding of accounting principles a plus

  • Ability to stay on-task with minimal supervision

  • Demonstrated ability to deal with change and excel in high-stress situations

  • Proficiency in the use of Microsoft Office as well as the Google Suite of products, Gainsight a plus

#LI-JM2

#LI-REMOTE


Basic Requirements

  • Bachelors Degree and 5+ years of experience in product management, customer success, and/or account management OR 9+ years of experience in product management, customer success, and/or account management

  • 2+ years of experience working with Enterprise-level customers

  • Ability to travel 30-50% to customers 


Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.