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Front Desk Security Officer
4 months ago
POSITION SUMMARY
The Services will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $24/hr
Paid training for 1.5 weeks at full hourly rate
RESPONSIBILITIES
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building Recognize and greet Client’s senior management when they visit the building Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite Manage lines during rush hours by registering parties entering the building using mobile devices Handling queries, complaints, and requests via phone, email and general correspondence Call tenants to notify them of guest arrivals and to verify authorized guests and visitors Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person Communicate with tenants to assist with visitor access Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building Preprint and organize entry badges/passes for large group events Provide clear instructions for entry and ensure understanding of such instructions Help guests and visitors with bags and luggage Answer questions regarding the building, campus amenities and the surrounding neighborhood Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests Monitor lobby cleanliness Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby Manage mail, package, and food deliveries per building protocols Conduct customer experience huddles with Client’s management personnel Enter work orders as authorized by Client’s authorized representatives Provide additional related services as requested by ClientThe position will also include security-related duties and responsibilities, including but not limited to the following:
Monitor and control access to the building Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives,Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism) Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriateQualifications
5 years’ experience as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist High school diploma or GED Associate or bachelor’s degree in communications or business preferredActive BSIS Guard CardProficient in Microsoft Office suite, including Office and Excel Excellent communication skills, both written and verbal Active listener Organized and resourceful Great attention to detail Customer-focused with great customer service attitude Professional appearance and interpersonal skills Adept at prioritizing, scheduling and multitasking Ability to handle office equipment, such as computers, telephone systems, and printersBENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental InsurancePaid Time-Off Program & Company Paid Holidays401(k) Retirement PlanInsurance: Basic Life & Supplemental LifeHealth & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityPersonal Development & Learning OpportunitiesOn-the-job Training, Skills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachWorking Conditions
Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.
Physical Requirements
May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
