Current jobs related to Manager, Guest Experience, LAC - Miami - Restaurant Brands

  • Guest Services Manager

    2 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Guest Services Manager

    7 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Job DescriptionAbout Evolution Parking & Guest ServicesWe are America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at top hotels like the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.Our focus on the hotel...

  • Guest Experience Manager

    4 weeks ago

    Miami, Florida, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring that all guests receive a high-quality in-store experience. This includes assessing the level of guest connection and technical product education, conducting preparation activities to ensure in-store readiness, and...

  • Guest Experience Manager

    7 days ago

    Miami, United States McDonald's Full time

    Lead the Guest ExperienceAs a Guest Experience Lead at McDonald's, you will be responsible for creating a welcoming and friendly environment for our customers. Your role will involve checking in with guests, ensuring they are enjoying their experience, and handling any concerns or issues that may arise.Key Responsibilities:Lead the guest experience by...

  • Guest Experience Supervisor

    2 months ago

    Miami, United States EAST, Miami Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at EAST, Miami. As a key member of our Guest Experience department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesCustomer ServiceDeliver...

  • Seasonal Guest Experience Manager

    2 weeks ago

    Miami, Florida, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout your shift.Key...

  • Seasonal Guest Experience Manager

    1 month ago

    Miami, Florida, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout the shift.Key...

  • Guest Experience Supervisor

    3 weeks ago

    Miami, Florida, United States EAST, Miami Full time

    Job Title: Guest Experience SupervisorAs a Guest Experience Supervisor at EAST, Miami, you will play a vital role in ensuring that our guests have an exceptional experience during their stay. You will be responsible for leading the front desk team and providing exceptional customer service to our guests.Key Responsibilities:Lead the front desk team and...

  • Guest Experience Specialist

    2 months ago

    Miami, Florida, United States Roami Full time

    Roami is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team in Miami! As a key member of our hospitality-focused company, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. Your responsibilities will encompass providing exceptional customer service, managing check-in and check-out...

  • Guest Experience Supervisor

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience SupervisorAt The Elser Hotel & Residences, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our Front Desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Responsibilities:Assist the Guest Services Manager in...

  • Guest Experience Agent

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentJob Summary:The Guest Experience Agent is a key member of our team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Responsibilities:Guest Service:...

  • Guest Experience Agent

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentJob Summary:The Guest Experience Agent is a key member of our team at The Elser Hotel & Residences, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced...

  • Guest Experience Agent

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentAt The Elser Hotel & Residences, we are seeking a highly skilled Guest Experience Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Guest Service: Greet and welcome...

  • Guest Experience Manager

    4 weeks ago

    Miami Gardens, Florida, United States McDonald's Full time

    Join Our Team as a Guest Experience LeadWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience at McDonald's.Key Responsibilities:Lead the...

  • Guest Experience Liaison

    1 month ago

    Miami, Florida, United States The Heat Group Full time

    Guest Experience RepresentativeThe Miami HEAT and Kaseya Center are seeking highly skilled Guest Experience Representatives to serve as liaisons between our guests and The Heat Group. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our venue.Key...

  • Guest Experience Supervisor

    3 weeks ago

    Miami, Florida, United States EAST, Miami Full time

    Job Title: Guest Experience SupervisorJoin the East, Miami team as a Guest Experience Supervisor and take on a key role in delivering exceptional customer service to our guests.Job SummaryWe are seeking a highly motivated and experienced Guest Experience Supervisor to join our team. As a Guest Experience Supervisor, you will be responsible for ensuring that...

  • Guest Experience Manager

    2 days ago

    Miami Gardens, Florida, United States McDonald's Full time

    Guest Experience LeadAt McDonald's, we're looking for a talented Guest Experience Lead to join our team. As a Guest Experience Lead, you'll play a vital role in ensuring our guests have an exceptional experience every time they visit our restaurant.Key Responsibilities:• Lead the guest experience by checking in with guests and ensuring they're enjoying...

  • Guest Experience Agent

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Agent

    1 month ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentLocation: The Elser Hotel & Residences, Downtown MiamiJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a unique experience at our properties.Job Summary:The Guest Experience Agent is...

  • Guest Experience Supervisor

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

Manager, Guest Experience, LAC

3 months ago

Miami, United States Restaurant Brands Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands â TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Job Overview:

As the Guest Experience Manager LAC, you will be responsible for advancing guest-facing technology initiatives to positively transform how Guests interact with all the RBI brands in the Latin American & Caribbean (LAC) region. Relevant projects are focused on a variety of Guest touchpoints, including but not limited to self-ordering kiosks, delivery channels, and in-restaurant features.

The ideal candidate thrives in ambiguity and brings a thoughtful approach to the implementation of solutions in quick-service restaurants (QSR), interactions with franchisees, project management, vendor relationships & management, and accelerated deployment. The ability to conceptually understand how digital & tech solutions work is imperative for success. The right candidate can operate independently while conforming to a defined strategy. Fluency in Spanish is essential for performing the day-to-day responsibilities.

The successful candidate will benefit from the opportunity to be a part of the journey to build an optimal Guest Experience for the RBI brands, harnessing technology to shape the future of how consumers see and think of QSR.

Your responsibilities:

  • Act as and owner of the strategic transformation of the Guest Experience.
  • Foster & maintain strong relationships with franchisees, vendors, and cross-functional internal stakeholders.
  • Build detailed project plans.
  • Manage projects with the purpose of facilitating measurable progress with meticulous attention to qualitative details.
  • Diligently track and analyze relevant data to understand impact and progress of projects.
  • Improve and refine deployment efforts to maximize results.
  • Develop clear presentation materials for internal and external audiences.

 

Your skills and experience:

  • 2+ years of experience of independently managing complex projects.
  • Fluent in English and Spanish.
  • Ability to demonstrate success in quantitative and qualitative terms.
  • Ability to develop relationships with a variety of counterparts and influence decisions.
  • Analyze data to draw conclusions and convert that into a shareable story.
  • Ability to multi-task and be flexible to evolving contexts.
  • Collaborate with cross-functional teams.
  • The highest degree of integrity, accountability and grit.
  • Advanced skills with Microsoft applications â specifically PowerPoint, Excel, & Teams. Experience with PowerBI is a plus.

 

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.