Field Sales Advisor

2 months ago

Venice, United States Rivian Full time
About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 
Role Summary

As a Sales Advisor, you are an integral member of our field Sales organization, building relationships with prospective customers and growing the Rivian community and brand. You will own the customer relationship, from qualifying leads in-store and at events to closing sales, ensuring each touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You’re able to educate and inspire customers throughout their journey through various tools and forms of communication, i.e. in-person, demo drives, phone, text, email, etc. You’re a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that drive brand loyalty, customer satisfaction, and sales conversion.
Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPSEnsure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and cultureEngage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfactionMaintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering RivianBuild and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive serviceEngage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referralsHost and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian communityStudy and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvementStay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchaseShare success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trustPerform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recapsSupport and motivate fellow team members by providing clear direction and feedbackResolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teamsCommunicate business trends and data to the leadership team with recommendations regarding areas of opportunityPay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performanceTake on additional projects, duties and assignments as required and/or by request from sales leadership
Qualifications

Preferred 6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environmentExperience succeeding in a face-paced, dynamic start up environment with continuous iteration and changesExperience using CRM systems (Salesforce preferred)Strong communication and collaboration skills (written and verbal)Ability to work a flexible schedule to support customers on nights, weekends and/or holidaysAbility and willingness to travel as needed to support events, new market launches, etc.Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quicklyComfortable operating large, high performance vehicles and conducting demo drives with customersAbility to work effectively both in a team and independentlyMaintain a positive, upbeat and can-do attitude at all timeMust have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoringAbility to obtain and maintain local sales licenses if applicable in your state/province


Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

 

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.

  • Service Advisor

    3 weeks ago

    Venice, Florida, United States American Import Auto, Inc. Full time

    About the RoleWe are seeking a highly skilled and motivated Service Advisor to join our team at American Import Auto, Inc. in Venice, Florida. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle repair experience.Key ResponsibilitiesProvide exceptional customer service...

  • Service Advisor

    1 week ago

    Venice, Florida, United States Hyundai of Venice Full time

    Service AdvisorAt Hyundai of Venice, we're committed to providing exceptional customer service. As a Service Advisor, you'll play a critical role in ensuring our customers receive prompt, courteous, and effective service. Your responsibilities will include overseeing service orders, managing the flow of work in the Drive Lane, and providing concierge support...

  • Field Sales Ambassador

    2 weeks ago

    Venice, California, United States Rivian Full time

    About RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating innovative, sustainable, and adventurous experiences for its customers. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.Job SummaryWe are seeking a highly motivated and customer-focused Field Sales Guide to join our...

  • Rivian Field Sales Representative

    3 days ago

    Venice, California, United States Rivian Full time

    About RivianRivian is a leading electric vehicle manufacturer dedicated to creating innovative, sustainable solutions for the automotive industry. Our mission is to empower individuals to explore the world while minimizing their environmental footprint.Job SummaryWe are seeking a highly motivated and customer-focused Field Sales Guide to join our team. As a...

  • Service Advisor/Repair Specialist

    2 weeks ago

    Venice, Florida, United States Hyundai of Venice Full time

    Job Title: Internal Service Advisor/WriterWe are seeking a highly skilled and experienced Service Advisor/Writer to join our team at Hyundai of Venice. As a key member of our internal service team, you will be responsible for handling our internal repairs and ensuring that our vehicles are restored to their original condition.Key Responsibilities:Write and...

  • Service Advisor

    3 days ago

    Venice, Florida, United States Hyundai of Venice Full time

    h3Job Description/h3pWe are seeking a highly organized and friendly Service Advisor to join our team at Hyundai of Venice. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service./ppbKey Responsibilities:/b/pulliOversee service orders and flow of Drive Lane to...

  • Service Advisor

    3 days ago

    Venice, Illinois, United States Hyundai of Venice Full time

    We are seeking a highly organized and friendly Service Advisor to join our team at Hyundai of Venice. As a key member of our service department, you will be responsible for ensuring that our customers receive prompt, courteous, and effective service.Key Responsibilities:Oversee service orders and flow of the Drive Lane to ensure efficient service...

  • Sales Associate

    5 months ago

    Venice, United States National Tire & Battery Full time

    **Sales Associate** **Location:** Venice, FL, US, 34292 **Description** In the automotive **Sales Associate** (Customer Service Advisor) role youll have a great opportunity to learn the auto services business. This role is responsible for selling tires, tire related services, mechanical services and providing excellent customer service in a retail store. Our...

  • Field Technician

    3 weeks ago

    Venice, Florida, United States DISH Network L.L.C Full time

    About DISH Network L.L.CDISH Network L.L.C is a leading provider of satellite television and wireless communication services. We are committed to delivering exceptional customer experiences and innovative solutions to our customers.Job SummaryWe are seeking a highly motivated and skilled Field Technician to join our team. As a Field Technician, you will be...

  • Sales and Customer Experience Representative

    1 week ago

    Venice, California, United States Rivian Full time

    About RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to keep the world adventurous forever, and we're seeking a talented Sales Advisor to join our team.Job SummaryThis is a proactive job posting, allowing us to build a pipeline of qualified candidates for future openings. As a Sales...

  • Customer Sales Representative

    7 days ago

    Venice, Florida, United States Summit Wash Associates Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales and quality metrics, and maintaining a safe and clean work environment.Key ResponsibilitiesProvide genuine interest in others...

  • Sales Professional

    2 weeks ago

    Venice, California, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric adventure vehicles and a passionate community. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.Role SummaryThis is a proactive job posting, allowing us to build a...

  • Automotive Sales Director

    4 weeks ago

    Venice, Florida, United States Jenkins Chevrolet of Venice Full time

    Job Summary:The Sales Manager is responsible for driving customer satisfaction and revenue growth by leading a high-performing sales team. This role requires a strong understanding of the automotive industry, excellent communication skills, and the ability to motivate and develop sales professionals.Key Responsibilities:Develop and execute sales strategies...

  • Sales Agent

    4 weeks ago

    Venice, Illinois, United States DIFILIPPO Full time

    Join DIFILIPPO as a Sales AgentWe are seeking a highly motivated and results-driven Sales Agent to join our team. As a Sales Agent, you will be responsible for developing and maintaining relationships with existing clients, as well as identifying and pursuing new business opportunities.Key Responsibilities:Service existing client base and develop new...

  • Automotive Sales Professional

    1 week ago

    Venice, Florida, United States Hyundai of Venice Full time

    Job Summary:As an Internet Sales Associate at Hyundai of Venice, you will play a crucial role in driving online sales and providing exceptional customer service. Your primary responsibilities will include managing and responding to online inquiries, providing accurate and prompt information about vehicles, pricing, promotions, and financing options, and...

  • Insurance Sales Agent

    2 weeks ago

    Venice, Florida, United States National Guard Employment Network Full time

    Job DescriptionAt National Guard Employment Network, we are seeking a highly motivated and skilled Insurance Sales Agent to join our team. As a Field Sales Agent, you will be responsible for generating new sales, retaining existing members, and growing our overall book of business through our multiple product offerings.Why Choose a Career with National Guard...

  • Automotive Sales Representative

    2 weeks ago

    Venice, Florida, United States Venice Toyota Full time

    Unlock Your Earning PotentialAt Venice Toyota, we're seeking highly motivated and customer-focused Sales Consultants to join our team. As a Sales Consultant, you'll play a vital role in helping customers find their dream vehicles and providing exceptional sales experiences.Key Responsibilities:Determine customer vehicle needs and wants through active...

  • Window Sales Specialist

    3 weeks ago

    Venice, Florida, United States GULFEAGLE SUPPLY Full time

    Job OverviewGulfeagle Supply is a leading distributor of residential and commercial roofing and building products with over 75 locations nationwide. We are seeking a skilled Window Sales Specialist to join our team.Key ResponsibilitiesProvide exceptional customer service and support to customers, ensuring their needs are met and exceeded.Develop and maintain...

  • Sales Associate

    3 weeks ago

    Venice, Illinois, United States DIFILIPPO Full time

    Lead Business Development and Team Growth at DIFILIPPODIFILIPPO is seeking a highly motivated and results-driven professional to join our team as a Sales Associate. As a leader in our organization, you will be responsible for developing relationships with existing clients, researching new business opportunities, and supervising a small team to achieve sales...

  • Window Sales Specialist

    1 month ago

    Venice, Florida, United States GULFEAGLE SUPPLY Full time

    Job OverviewGulfeagle Supply is a leading distributor of residential and commercial roofing and building products with over 75 locations nationwide. We are seeking a skilled Window Sales Specialist to join our team.Key ResponsibilitiesProvide exceptional customer service and support to customers, ensuring their needs are met and exceeded.Develop and maintain...