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Service Advisor

4 weeks ago

Venice, Florida, United States Hyundai of Venice Full time
Service Advisor

At Hyundai of Venice, we're committed to providing exceptional customer service. As a Service Advisor, you'll play a critical role in ensuring our customers receive prompt, courteous, and effective service. Your responsibilities will include overseeing service orders, managing the flow of work in the Drive Lane, and providing concierge support for all owner inquiries. If you're organized, friendly, and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Oversee service orders and flow of Drive Lane to ensure customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
Qualifications:
  • Organized and friendly personality
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, veteran or disability status, or any other characteristic protected by federal, state or local laws. We are committed to providing a safe, drug-free work environment.