Service Advisor
3 weeks ago
We are seeking a highly organized and friendly Service Advisor to join our team at Hyundai of Venice. As a key member of our service department, you will be responsible for ensuring that our customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Oversee service orders and flow of the Drive Lane to ensure efficient service delivery
- Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
- Provide concierge support for owner inquiries, whether phone or in-person
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
Requirements:
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
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