Service Advisor

3 weeks ago


Venice, Illinois, United States Hyundai of Venice Full time

We are seeking a highly organized and friendly Service Advisor to join our team at Hyundai of Venice. As a key member of our service department, you will be responsible for ensuring that our customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee service orders and flow of the Drive Lane to ensure efficient service delivery
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
  • Provide concierge support for owner inquiries, whether phone or in-person
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards

Requirements:

  • Organized and friendly personality
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.



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