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Field Support Specialist

2 months ago

Minneapolis, United States Canteen One Full time
Field Support Specialist

Let’s talk about Canteen One  We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let’s talk about Opportunity
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in

Let’s talk about Perks
At our North Loop Minneapolis office, we have an awesome office environment filled with perks Free onsite parking - Free office coffee and pantry – Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

A fresh approach to great results

As a Field Support Specialist you will provide information, communication and resolution to ensure high client satisfaction.  Under limited supervision, this position handles escalated franchisee or third party operator (3PO) service calls from our Customer Service Representatives to address unresolved issues; builds relationships with assigned franchisees/3POs at the District General Manager level to aid in issue resolution; transitions vendors as necessary; and works with assigned franchisees/3POs to successfully complete projects, new store openings or client rollouts, etc.  You will also be responsible for maximizing monthly vendor commission payments, collecting A/R aging fees, and minimizing the number of outstanding unpaid and shortage issues at the machine level.

The ideal candidate should possess excellent interpersonal communication skills, the ability to juggle multiple priorities, and will have previous experience managing accounts or projects.

 Essential Duties & Responsibilities

  • Manage projects such as new store openings, new client rollouts, and existing client program changes
  • Communicate the client’s expectations to appropriate franchisees/3POs
  • Report on the status of projects to appropriate team members
  • Manage and coordinate schedules for franchisee/3PO transitions
  • Act as first level escalation for the customer service team
  • Manage, communicate, and resolve issues such as installation delays, service problems, pricing or rate issues, etc.
  • Resolve disputes between client locations and franchisees/3POs by working with internal team members
  • Ensure the accuracy of systems by accurately processing paperwork and keeping data updated
  • Manage and coordinate integrity of inventory with franchisees/3POs 
  • Regular communication and follow-up with franchisees/3POs on outstanding issues
Qualifications
  • Advanced customer service experienced is required
  • Experience managing accounts, projects and clients/vendors strongly preferred
  • 2+ years intermediate Microsoft Excel experience required – not just data entry – calculations, VLookup, data manipulations, etc., and intermediate Microsoft Word experience
  • Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft, SAP) and report writer program (i.e. Crystal Reports) strongly preferred

 
If you find our company intriguing and the position sounds like a great fit … what are you waiting for?  Click Apply Now
Achieving Leadership
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 
Amenities: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Trendy North Loop location; Free Parking; Dress for your Day every day; Complimentary snacks, fruit, and coffee/tea/hot cocoa; Paid time off to volunteer for corporate sponsored events; Sporting event tickets frequently raffled off; Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.); Multiple company sponsored social events per year, etc.
 
Key words: Implementation Coordinator, Contract Management