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Program Manager

3 months ago

Juneau, United States Nutanix Full time

Program Manager

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you excel at managing the transformation of complex customer environments, working to drive business transformation and large-scale migration efforts for enterprise clients? If so, joining our team as a Program Manager for Transformation and Migration means playing a pivotal role in delivering customer outcomes as they migrate to the Nutanix Cloud Platform. You'll have the opportunity to work with cutting-edge technology and collaborate with top industry professionals to deliver business changing results via innovative solutions for our clients.

What's unique about the Professional Services team at Nutanix is our commitment to delivering exceptional service and solutions to our clients. We take pride in our ability to understand and address the unique challenges our clients face with their IT infrastructure. With a diverse and talented group of professionals, we work collaboratively to provide innovative strategies and implement cutting-edge technologies. Our team's dedication and expertise have been recognized with the NorthFace Service Award for 10 consecutive years, highlighting our consistent success in exceeding client expectations. Joining our team means joining a dynamic and globally recognized organization that values excellence and continuous growth.

Your Role

  • Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality

  • Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements

  • Coordinating and driving sub projects and work streams inclusive of their interdependencies

  • Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams

  • Develop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans

  • Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques

  • Anticipate and proactively resolve challenges to program budget and timeline

  • Measure program performance using appropriate tools and techniques

  • Manage and track program issues, actions and risks accordingly

  • Communicating progress both internally and externally

  • Managing the relationship with the client and all internal and external stakeholders

  • Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward

  • Develop client program status reports and distribute on regular intervals

  • Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of record

  • Create and maintain comprehensive program documentation

  • Collaborate with project managers worldwide to improve PM efficiency

  • Foster relationships with clients enabling future account sales

  • Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership

  • Manage Customer satisfaction by ensuring world class project delivery

  • Managing stakeholders’ communication and develop appropriate communication plans, report and escalate to management as needed

What You Will Bring

  • You should have a minimum of 8 years of industry experience.

  • Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations

  • Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multi-tasking skills

  • Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them

  • Ability to align the deliverables (outputs) to the program’s outcome

  • Excellent written and verbal communication skills in English

  • Proven ability to problem solve and be dynamic in complex situations

  • Self starter with intense drive for improvement and delivering results

  • Strong working knowledge of Microsoft Office and Project planning tools

  • Proficient with Agile project management

  • Experience using change management processes for dynamic professional services projects

  • External customer-facing management experience (including partners)

  • Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)

  • Experience managing multiple programs, projects, and clients in parallel is required

  • Working knowledge with tools like NetSuite and Salesforce a plus

  • Ability to adopt new processes and tools

  • PMP required, PgMP a plus

About the Team

Meet Kristin Spaletto

  • Joined Nutanix 7/8/2019 & came to Nutanix for growth within the organization.

  • Previous professional role highlights – Project management background of almost 20 years. Managed multi-million-dollar programs, worked at large firms such as Motorola, Hitachi, and United Airlines

  • Biggest professional win – Building a global PMO at Nutanix from the ground up.

  • Biggest personal win – I have a goal to visit all 50 states. I only have one left

  • Who they’re hoping to find in this search – a project management/coordination professional that is excited to learn, collaborate on a dynamic team and be a part of the world class culture at Nutanix.

  • Life Group or other relevant professional memberships – PMP, PMI-ACP

What the Team Says

Quote 1 “As a client facing PM, it’s great knowing your teammates always have your back and are always willing to lend a helping hand when needed.”

Quote 2 “I work with some of the best people at Nutanix and the work is always interesting.”

How We Work

The Americas Project manager team of 14 people works remotely all over the US (and world) but we try to maintain connectedness by having regular team calls, and we also aim to incorporate a little fun to help keep the team camaraderie. PMs typically manage projects within their general geographic region to maintain a work-life balance, working closely with the regional team members on a daily basis. We aim to foster an inclusive environment by obtaining team feedback to help improve our global PMO.

The pay range for this position at commencement of employment is expected to be between USD $ 146,880 and USD $ 293,880 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.