IT On-Site Support Analyst II

1 month ago

Charlotte, United States Sealed Air Corporation Full time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

Job Description

The Regional End User Computing Support Analyst is a member of the IS Infrastructure & Operations team and will work in a regional capacity. The position reports to the Manager, End User Computing Support. Base responsibilities include but are not limited to the following:

  • Under minimal supervision, provide IS level 2 technical support to the end user community.
  • Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end.
  • Participates in the resolution of chronic problems and/or other technical projects as assigned.
  • Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs.
  • Perform software and hardware upgrades, routine maintenance, and monitoring..
  • Tests new software operating systems, upgrades and applications prior to implementing into production
  • May train users in use of equipment and software.
  • May participate in projects as a project team member.
  • Update Remedy in a timely manner.
Qualifications
  • 5+ years supporting Windows operating systems
  • 3+ years managing large PC environment preferred
  • Have broad expertise in computer software applications, desktop systems and networks.
  • Legal Entity Division Name Address 1 Address 2 City, ST Zip Phone Fax Website URL
  • Good technical, analytical, problem solving, communication, and customer service skills.
  • Must demonstrate the ability to think and work independently.
  • Good OS & software application troubleshooting & problem solving skills.
  • Good verbal and written communication, documentation, and planning skills.
  • Ability to work effectively within the Team.
  • Highly self motivated

Requisition id: 47896 

Relocation: No  

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. 

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected]. 

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