Level II IT Technician: On-site

4 weeks ago


Charlotte, United States Rnc, Inc. Full time

*Please email resumes to staci@rncinc.net


Level I - II IT Technician: On-site & Remote Support Position

RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must

A successful candidate will have:

  • Effective communication skills with non-technical clients
  • Great problem-solving skills
  • Strong Microsoft Active Directory experience
  • Office 365 and Azure knowledge
  • Meraki product experience
  • Datto product experience
  • Sharepoint / OneDrive & Teams experience
  • ITGlue experience
  • Bonus experience: Autotask and ConnectWise

This position includes the following responsibilities:

Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to:

  • operating system and application installations,
  • network, hardware deployment and recovery, and
  • installation and upgrade of new and existing computer equipment.

Build, configure, and modify workstations, including:

  • installation of operating systems, applications, and company-specific files,
  • configuring security settings,
  • adding hardware drivers, and
  • updating and patching operating systems and applications.

Perform maintenance tasks and configuration with desktop management software tools including:

  • software updates and patches,
  • remote control tools,
  • application inventory and management,
  • inventory reporting and IT asset management
  • imaging computers

Establish and maintain user accounts and passwords in accordance with company information security guidelines.

Expectations:

  • A high degree of accuracy and attention to detail
  • Able to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
  • Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
  • Work with internal teams and cross-functionally
  • Two to three years Managed Service Provider (MSP) experience preferred
  • Good driving record required
  • We are looking for candidates with a minimum of 2 years of IT experience in a business environment(preferred)

Job Description

  • Customer service
  • Desktop support, manage client requests
  • Communicate with vendors
  • Evaluate and document client systems
  • Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure
  • Configure workstations, deploy tablets, phones, printers, and imaging solutions
  • Manage support tickets and escalation
  • Respond to system alerts, outages, and service requests
  • Perform other work-related duties as assigned.

Job Type: Full-time

Schedule: Monday-Friday: 9am – 5pm

Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD)

Benefits include:

  • PTO
  • Paid Holidays
  • Health Insurance

Job Type: Full-time


Pay: $22.00 - $27.00 per hour



Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 2 years (Required)
  • Windows: 2 years (Required)

Work Location: Hybrid remote in Aliso Viejo, CA



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