Guest Service Agent
1 week ago
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager. The GSA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The GSA is the first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Maintain the security of cash, credit card transactions, and guest information. Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is provided. Issue, control, and release guest safe-deposit boxes. Comply with federal, state, and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem-solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting, or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evenings, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in ensuring the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. #J-18808-Ljbffr
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Agent - Guest Service
3 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
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Guest Service Agent
5 months ago
Boston, United States Hersha Hospitality Management Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail
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Guest Service Agent
1 month ago
Boston, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Guest, Service, Retail, Hotel
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Guest Service Agent
1 month ago
Boston, United States Hilton Boston Park Plaza Full timeDescriptionOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is...
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Guest Service Agent
1 month ago
Boston, Massachusetts, United States Hilton Boston Park Plaza Full timeOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District A Guest Service Agent is responsible...
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Guest Services Agent
1 week ago
Boston, United States HireArt Full timeHireArt is helping a global prop tech company hire a Guest Services Agent to join its fast-growing Boston team. In this role, youll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the companys guests, and handling any issues or emergencies that arise (e.g. handling guest lockouts, emergency relocations, and...
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Americas - Guest Service Agent
2 months ago
Boston, United States Hotel Mandarine Regency Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
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Full-Time Guest Service Agent
1 month ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Service Agent
1 month ago
Boston, Massachusetts, United States The Envoy Hotel Full timeOverview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
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Guest Service Agent
3 months ago
Boston, United States The Envoy Hotel Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Service Agent
3 months ago
Boston, United States The Boxer Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Services Agent
2 months ago
Boston, United States Stonebridge Companies Full timeCity, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...
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Hotel Guest Service Agent
3 months ago
Boston, United States The Colonnade Hotel Full time***passionate about making a difference*** The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills,...
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Guest Service Agent
5 days ago
Boston, United States The Boxer Boston Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Services Agent
3 months ago
Boston, United States Stonebridge Companies Full timeCity, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....
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Guest Services Agent- Four Seasons Hotel Boston
2 months ago
Boston, United States Four Seasons Full timeFour Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...
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Guest Service Agent
1 month ago
Boston, United States Hilton Full timeOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is responsible...
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Guest Service Agent
3 months ago
Boston, United States The Langham Boston Full timePURPOSE AND OBJECTIVES OF POSITIONProviding an exceptional guest experience to ensure guests memorable stays through anticipatory service while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increasing long...
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Guest Service Agent
3 weeks ago
Boston, United States Langham Hotels International Limited Full timeJob Summary . PURPOSE AND OBJECTIVES OF POSITION Providing an exceptional guest experience to ensure guests memorable stays through anticipatory service while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere...
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Guest Service Agent
2 months ago
Boston, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Full Time - DoubleTree by Hilton Boston Downtown (HOT0A88A) Work Locations DoubleTree Boston Downtown 821 Washington Street Boston 02111 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service...