Installation Service Coordinator

1 month ago

Charlotte, United States SouthEnd Exteriors Full time
For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview
The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver products and services on time and complete.

Pay Rate: $21.00-$26.00/hr.

What you will do
  • Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
  • Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
  • Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
  • Maintain database on service requests.
  • Maintain past due service part orders and invoice material as needed.
  • Coordinate with Buyers for the ordering of parts.
  • Arrange for outside service contractors as necessary to keep completions at reasonable levels.
  • Work with others, internally and externally, to deliver products and services on time and complete.
  • Work with other employees to identify and communicate barriers that keep us from achieving results.
  • May need to train another associate to backup this position during vacations and illness and other absences.
  • Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
  • Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
  • Create and update a procedure manual for the department.


Education Qualifications
  • High School Diploma or GED Required


Experience Qualifications
  • 1-3 years office administration and/or millwork experience Preferred


Skills and Abilities
  • Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
  • Confidentiality requirement - high
  • Computer literate in applicable software and hardware applications.
  • This position is deemed as a Safety Sensitive position.


SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

  • Installation Service Coordinator

    4 weeks ago

    Charlotte, United States Southend Exteriors Full time

    For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.A Brief...

  • Installation Coordinator

    1 month ago

    Charlotte, United States Preferred Floor & Tile CO. Full time

    Job DescriptionJob DescriptionDescription:About PF&TCO:Preferred Floor & Tile CO. (PF&TCO) is rapidly expanding our regional footprint, nationally. Headquartered in Charlotte, North Carolina, with operations serving North and South Carolina, (Atlanta) Georgia, and (Tampa) Florida. Preferred Floor & Tile CO. offers turnkey flooring solutions, specializing in...

  • Installation Team Coordinator

    3 days ago

    Charlotte, North Carolina, United States Closets by Design Charlotte Full time

    Job SummaryClosets by Design Charlotte is seeking a highly motivated and organized Installation Team Coordinator to support the installation teams in providing exceptional service and maximizing customer satisfaction.Key ResponsibilitiesCommunication and Team SupportCommunicate company policies and procedures to the installation team and enforce company...

  • Installation Project Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Preferred Floor & Tile CO. Full time

    Job OverviewAbout Preferred Floor & Tile CO.:Preferred Floor & Tile CO. (PF&TCO) is a growing entity in the flooring industry, with a strong presence across multiple states. Our headquarters is located in Charlotte, North Carolina, and we proudly serve clients in North and South Carolina, Georgia, and Florida. We specialize in comprehensive flooring...

  • HVAC Install Helper

    3 weeks ago

    Charlotte, United States Service Experts Full time

    Position Title: Install Helper (Residential/Light Commercial) Reports To: Field Supervisor or General Manager or Lead InstallerStatus: Full-time, Regular positionCategory: InstallationLocation Name: Komfort Air Service ExpertsLocation Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273Why You Should Join the Service Experts Team?Our team consists of...

  • Customer Service Representative

    1 day ago

    Charlotte, North Carolina, United States Service Pros Installation Group, Inc. Full time

    About Service Pros Installation Group, Inc.We are a family-owned business, headquartered in Charlotte, NC, committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. As an exclusive flooring installation provider for Lowe's Home Improvement, we have workrooms across the...

  • Customer Service Representative

    1 day ago

    Charlotte, North Carolina, United States Service Pros Installation Group, Inc. Full time

    About Service Pros Installation Group, Inc.We are a family-owned business, headquartered in Charlotte, NC, committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. As an exclusive flooring installation provider for Lowe's Home Improvement, we have workrooms across the...

  • Service Technician

    3 days ago

    Charlotte, North Carolina, United States Renu Energy Solutions and Sun Service Specialists Full time

    Job Description**About Us**Renu Energy Solutions and Sun Service Specialists is a rapidly growing solar service company headquartered in the southeastern United States. We are seeking a dedicated and motivated Service Technician - Solar Installation Specialist to join our team.Job SummaryWe are looking for a skilled and detail-oriented Service Technician to...

  • Entry Level Installation Coordinator

    7 days ago

    Charlotte, North Carolina, United States Closets by Design Charlotte Full time

    Job Opportunity at Closets by Design CharlotteClosets by Design Charlotte is a reputable organization specializing in home organization systems, offering custom closet solutions, home office furniture, media systems, garage cabinetry, and more. We are seeking dedicated individuals with a passion for craftsmanship and excellent customer service to fill a key...

  • A1 Garage Door Install Apprentice

    2 weeks ago

    Charlotte, United States A1 Garage Door Service Full time

    Garage Door Service Install Apprentice Location: Charlotte, NC Department: Install Apprentice Pay: $60K- $100K per year Primary Purpose: We are looking for a motivated Garage Door Install Technician to join our company. As our Install technician, you will be responsible for the Installation of residential and custom garage doors. Technicians will travel to...

  • Window Install and Service I

    2 months ago

    Charlotte, United States professional builders supply Full time

    Founded in 2003, Professional Builders Supply today operates locations in the Carolinas, selling, installing and distributing residential and commercial building materials such as lumber, siding, trim, doors, windows, decking and railing. The company also operates a truss manufacturing facility in Fayetteville, North Carolina and provides turn-key...

  • Window Install and Service I

    4 weeks ago

    Charlotte, United States Professional Builders Supply Full time

    Founded in 2003, Professional Builders Supply today operates locations in the Carolinas, selling, installing and distributing residential and commercial building materials such as lumber, siding, trim, doors, windows, decking and railing. The company also operates a truss manufacturing facility in Fayetteville, North Carolina and provides turn-key...

  • Siding Install and Service I

    2 months ago

    Charlotte, United States Southend Exteriors Full time

    For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.US LBM provides a...

  • Siding Install and Service I

    3 months ago

    Charlotte, United States SouthEnd Exteriors Full time

    For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.US LBM provides a...

  • Hydroelectric Installation Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Andritz Full time

    At ANDRITZ, we are dedicated to providing innovative solutions that drive success for our clients across the globe. Our passion for engineering excellence positions us at the forefront of future technologies, ensuring we meet the evolving needs of key industries shaping our world. ANDRITZ HYDRO USA specializes in the overhaul and rehabilitation of...

  • Regional Installation Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Ferguson Enterprises Full time

    Position Overview The Regional Installation Supervisor plays a pivotal role in overseeing and guiding a team of Installation Managers, Technicians, Coordinators, and Project Managers. This leadership position is essential for ensuring that the Installation Technician team operates at peak efficiency, driving the successful completion of daily tasks and...

  • HVAC Service Installation Specialist

    1 week ago

    Charlotte, North Carolina, United States Landmark Services Group INC Full time

    Job OverviewLandmark Services Group, Inc. is seeking a skilled HVAC Service Installation Specialist.We are looking for a candidate with the following qualifications:Minimum of 3 years of experience in the installation of HVAC systems and ductwork.Ability to manage projects independently, with strong organizational and time management skills.Comprehensive...

  • Field Installation Supervisor EPS

    3 months ago

    Charlotte, North Carolina, United States ANDRITZ AG Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live...

  • Director of Installation

    3 months ago

    Charlotte, United States Allied Universal Full time

    When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications,...

  • Director of Installation

    3 months ago

    Charlotte, United States Allied Universal Full time

    When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications,...