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Installation Service Coordinator

2 months ago

Charlotte, United States Southend Exteriors Full time
For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview
The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver products and services on time and complete.

Pay Rate: $21.00-$26.00/hr.

What you will do
  • Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
  • Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
  • Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
  • Maintain database on service requests.
  • Maintain past due service part orders and invoice material as needed.
  • Coordinate with Buyers for the ordering of parts.
  • Arrange for outside service contractors as necessary to keep completions at reasonable levels.
  • Work with others, internally and externally, to deliver products and services on time and complete.
  • Work with other employees to identify and communicate barriers that keep us from achieving results.
  • May need to train another associate to backup this position during vacations and illness and other absences.
  • Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
  • Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
  • Create and update a procedure manual for the department.


Education Qualifications
  • High School Diploma or GED Required


Experience Qualifications
  • 1-3 years office administration and/or millwork experience Preferred


Skills and Abilities
  • Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
  • Confidentiality requirement - high
  • Computer literate in applicable software and hardware applications.
  • This position is deemed as a Safety Sensitive position.


SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.