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Installation Coordinator

3 months ago

Charlotte, United States Preferred Floor & Tile CO. Full time
Job DescriptionJob DescriptionDescription:

About PF&TCO:

Preferred Floor & Tile CO. (PF&TCO) is rapidly expanding our regional footprint, nationally. Headquartered in Charlotte, North Carolina, with operations serving North and South Carolina, (Atlanta) Georgia, and (Tampa) Florida. Preferred Floor & Tile CO. offers turnkey flooring solutions, specializing in National and Regional Production Home Builders, Build For Rent owner operators, Single-Family Rental Rehabs, turns and maintenance (SFR), and Multi-Family Property Management. A family-owned business for over 2 decades, PF&TCO continues to understand the importance of building and maintaining quality relationships with our core purpose of enhancing lives.


We are seeking dependable candidates focused on finding a career path that rewards professional development, training, hard work, and self motivation combined with strong communication and problem solving skills . The right candidate will join a team delivering customer service levels that keep us in the honeymoon phase and our customers saying “Wow, Preferred is amazing”


About PF&TCO Culture:

Here at Preferred Floor & Tile CO. our employees have created a culture of true teamwork and accountability. We believe culture is something developed and maintained by each of us as opposed to something created and delivered to us, we seek to work with like minded culture creators. PF&TCO is an employer who seeks to align our employees personal, professional, and financial goals with our goals resulting in the triple win.


Compensation:

We seek to pay experienced candidates 20-30% more than our competitors to attract top skilled talent. Not experienced? That’s okay, we will invest the time and training into candidates with the right attitude and long term goals. All employees have bi-monthly one-on-ones with their direct managers, twice annual performance assessments and annual compensation alignment directly associated with responsibility and skill set advancement.


Apply today and learn more about the triple win and our 5-success principles


PF&TCO Interview Process:

What to expect and how to prepare for our interview process:

During the interview process we will assess current experience and aptitude on the specific job responsibilities and skill sets specifically needed to execute as a top performing team member. Again, if you are not experienced or concerned how you will assess with current experience, aptitude or experience that’s okay. The interview and assessment process will determine the training program and starting compensation.


Job Summary

As an Installation Coordinator, you will play a crucial role in ensuring the smooth and efficient execution of installation projects. Your primary responsibilities will include building and nurturing relationships with installers, coordinating and assigning work orders, problem-solving, and facilitating effective communication with Installation Quality Managers and other departments.

Daily Responsibilities


Relationship Management:

  • Cultivate and nurture strong relationships with a network of installers, ensuring a dependable and skilled workforce for our projects.
  • Regularly engage in communication with installers to understand their availability, skills, and preferences, fostering a positive and collaborative working relationship.

Work Order Coordination:

  • Receive and meticulously review work orders, ensuring accuracy and completeness of information.
  • Efficiently assign work orders to suitable installers based on their availability, skills, and proximity to optimizing efficiency and enhancing customer satisfaction.
  • Monitor the progress of ongoing projects, ensuring timely completion and promptly addressing any issues or delays that may arise.

Problem Solving:

  • Serve as a reliable point of contact for installers, promptly addressing any concerns, questions, or challenges they may encounter during projects.
  • Collaborate closely with installers and other relevant stakeholders to identify and implement effective solutions, overcoming obstacles and ensuring successful project completion.

Communication and Collaboration:

  • Maintain regular and effective communication with Installation Quality Managers, ensuring adherence to quality standards and addressing any installation-related issues.

Weekly Responsibilities

  • Monitor each Installers performance
  • Meet and communicate with District Managers to keep moving big and/or small rocks
  • Onboard new Installers with appropriate paperwork and forms
Requirements:

Requirements - Skill Sets


Technology

  • Expert in Online Cloud Services
  • Expert in RFMS and Schedule Pro
  • Proficient in all customer portals
  • Proficient in Microsoft Word and Excel

Communication

  • Excellent interpersonal communication skills
  • Convey information through email or phone to customers in a professional manner
  • Be an active listener to problems an employee or customer may be having

Teamwork/Leadership


Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; see, talk, and hear. The employee may be required to see details of objects that are less than a few feet away. Work may be conducted in a climate-controlled environment and occasionally meetings of clients, prospective clients, vendors, etc. may occur off-site that will require driving in any and all types of weather. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. May be working indoors and outdoors where there is excessive continuous noise on a job site, uneven walking surfaces, climbing stairs, or exposure to chemical odors.