Front Office Manager

1 month ago

Houston, United States Hilton Houston Post Oak by the Galleria Full time
DescriptionTHE BEAUTIFUL HILTON HOUSTON POST OAK BY THE GALLERIA IS SEARCHING FOR A FRONT OFFICE MANAGER TO ASSIST IN LEADING THE FRONT OFFICE TEAM

We’re half a mile from the shops and restaurants at The Galleria – America’s fourth largest mall – and three miles from Memorial Park and the Houston Arboretum and Nature Center. Downtown Houston is six miles away. Our second-floor outdoor pool has plenty of seating, and we also have a 24-hour fitness center, as well as two restaurants and a bar. Our hotel consists of 448 guest rooms, 18 meeting rooms, and over 29,000 sq ft in meeting space

The ideal candidate has at least 2 years of Manager/Supervisor experience in a hotel setting, preferably Hilton. We are looking for someone who is experienced in Front Desk Operations to build the team and bring them together. The ideal candidate would have excellent communication skills, because they will play a key role in the communication between the departments in the hotel. Apply in minutes, right from your phone What are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company.

.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members

#LI-JL1Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton 

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

Health insurance  Career growth and development  Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program  Best-in-Class Paid Time Off (PTO)   Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Hotels by Hilton - Book the Best Rates Across All Brands

Explore Hilton's portfolio of hotels and distinct brands across the globe. Book directly for the best rates during your next stay. Expect better, expect Hilton.

Source: Hospitality Online

  • Front Office Manager

    7 days ago

    Houston, Texas, United States Hilton Hotels & Resorts Full time

    Position OverviewAs a Guest Services Supervisor, you will play a crucial role in overseeing the daily operations of the Front Office team. Your primary responsibility will be to ensure that all tasks are executed efficiently, contributing to the overall success of the hotel.Key ResponsibilitiesDelegate and manage daily assignments for Front Office...

  • Assistant Front Office Manager

    3 months ago

    Houston, United States The Westin Houston Downtown Full time

    The Assistant Front Office Manager is responsible for ensuring the operation of the front desk, PBX, valet and reservations in the absence of the Director...in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond...

  • Assistant Front Office Manager

    4 weeks ago

    Houston, United States Hilton Houston Post Oak by the Galleria Full time

    DescriptionTHE BEAUTIFUL HILTON HOUSTON POST OAK BY THE GALLERIA IS SEARCHING FOR AN ASSISTANT FRONT OFFICE MANAGER TO ASSIST IN LEADING THE FRONT OFFICE TEAM!We’re half a mile from the shops and restaurants at The Galleria – America’s fourth largest mall – and three miles from Memorial Park and the Houston Arboretum and Nature Center. Downtown...

  • Front Office Manager

    5 months ago

    Houston, United States QC Kinetix DallasHouston Full time

    Job DescriptionJob DescriptionThe front office coordinator performs healthcare administrative functions such as scheduling appointments, managing medical records, gathering required information and documentation, and assisting patients with billing//financing.Company OverviewQC Kinetix is a non-surgical regenerative medicine practice with clinics in across...

  • Front Office Operations Manager

    3 days ago

    Houston, Texas, United States The Laura Hotel Full time

    About The Laura HotelThe Laura Hotel is a premier hospitality destination in Downtown Houston, known for its exceptional service and commitment to excellence. As a Front Office Operations Manager, you will play a critical role in ensuring that our guests receive the highest level of service and satisfaction.Key ResponsibilitiesEnsure efficient guest...

  • Assistant Front Office Manager

    2 months ago

    Houston, Texas, United States Sage Hospitality Group Full time

    Why us?Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...

  • Front Office Receptionist

    3 weeks ago

    Houston, United States Quest It Solutions Inc Full time

    RoleFront office ReceptionistLocationHouston, TXEmployment typeFulltimeJob Description - This is a Full-time on-site role for Front Office Receptionist at Quest IT Solutions Inc., located at Houston, TX. The candidate will be responsible for greeting clients and visitors, managing calls, scheduling meetings and appointments and other administrative...

  • Assistant Front Office Supervisor

    7 days ago

    Houston, Texas, United States Pearl Real Estate Full time

    Job Overview Position Summary The Assistant Front Office Supervisor at Pearl Real Estate plays a pivotal role in supporting the Director of Front Office by nurturing leadership and promoting the unique Pearl culture within the Front Office team. This position is dedicated to inspiring exceptional hospitality experiences characterized by enthusiasm,...

  • Front Office Agent

    3 weeks ago

    Houston, United States Pyramid Global Hospitality Full time

    We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a s Office Agent, Agent, Office, Hospitality, Hotel, Business Services

  • Front Office Operations Supervisor

    7 days ago

    Houston, Texas, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as...

  • Front Office Supervisor

    4 weeks ago

    Houston, United States Hilton Houston Post Oak by the Galleria Full time

    DescriptionTHE BEAUTIFUL HILTON HOUSTON POST OAK BY THE GALLERIA IS SEARCHING FOR A FRONT OFFICE SUPERVISOR TO ASSIST IN LEADING THE FRONT OFFICE TEAM!We’re half a mile from the shops and restaurants at The Galleria – America’s fourth largest mall – and three miles from Memorial Park and the Houston Arboretum and Nature Center. Downtown Houston is...

  • Front Office Supervisor

    1 month ago

    Houston, United States Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is...

  • Front Office Administrative Coordinator

    7 days ago

    Houston, Texas, United States Allied Electrical Contractors of Houston, Inc. Full time

    Job OverviewWe are looking for a Front Office Administrative Coordinator to become a vital part of our organization. This role involves executing clerical and administrative tasks that contribute to the overall efficiency and success of our operations.Key Responsibilities:Compose and manage formal communications and documentsOrganize and coordinate...

  • Front Office Supervisor

    4 weeks ago

    Houston, Texas, United States Hilton Houston Post Oak by the Galleria Full time

    THE BEAUTIFUL HILTON HOUSTON POST OAK BY THE GALLERIA IS SEARCHING FOR A FRONT OFFICE SUPERVISOR TO ASSIST IN LEADING THE FRONT OFFICE TEAMWe're half a mile from the shops and restaurants at The Galleria – America's fourth largest mall – and three miles from Memorial Park and the Houston Arboretum and Nature Center. Downtown Houston is six miles away....

  • Front Office Coordinator

    7 days ago

    Houston, Texas, United States Wright Business Technologies Full time

    Position OverviewSalary: CompetitiveWe are seeking a proactive and organized individual to fulfill the role of Receptionist/Front Office Admin. This position is essential for ensuring smooth operations within our office environment. Key responsibilities include:Managing incoming calls and directing them appropriatelyCoordinating service requests...

  • Medical Front Office

    4 weeks ago

    Houston, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Front Office

    4 weeks ago

    Houston, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Weekend Front Office Admin

    3 months ago

    Houston, United States Traders Village Full time

    Job DescriptionJob DescriptionWeekend Front Office/Leasing Reservationist Position at Traders Village7979 N. Eldridge Pkwy  Houston, TX  77041Description:                As a front office clerk, you will be the first point-of-contact for our company. You should have a pleasant personality, as this is a customer service role. Multi-tasking is...

  • Dental Front Office Coordinator

    3 months ago

    Houston, United States D4C Dental Brands Full time

    Jamboree Pediatric Dentistry has a fantastic opportunity for a dental office Front Desk Coordinator! This position's primary responsibility is to handle all front office functions for the practice. The Front Desk Coordinator must ensure that patients, parents and/or guardians are the number one priority.Education and Experience:Minimum high school diploma,...

  • Front Office Supervisor

    1 month ago

    Houston, United States DoubleTree by Hilton Hotel & Suites Houston by the Galleria Full time

    DescriptionDoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with guests. If you have strong leadership skills and want to work with a great team, submit your resume today Required Skills & Abilities:-Previous hotel front office supervisor experience highly preferred...