Senior Customer Success Manager

3 weeks ago


Redwood City, United States AutoGrid Systems Full time
  • Customer Success Manager
  • Our suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy service providers to deliver clean, affordable and reliable energy in a distributed energy world.
  • Established at Stanford University in 2011, we have assembled a team of world-class software architects, electrical and computer engineers, data scientists and energy experts who apply cutting-edge analytics and in-depth energy data science to solve the world's most critical energy problems.
  • Customer Success Manager (CSM) / Job Description
  • As a Customer Success Manager, you will join our New Energy team, which is a fast paced, results-oriented, hands-on group focusing on delivering end-to-end business and technical solutions to AutoGrid's customers and partners.
  • You'll also interface closely with our Sales, Pre-Sales, and Product teams, as the advocate for the customer within AutoGrid.
  • Successful Customer Success Managers (CSM) have a solid understanding of the energy industry and trends, regulatory landscape, and challenges facing all stakeholders in the energy ecosystem.
  • 5+ years of customer-facing experience in customer success, strategic account management, management consulting, strategy or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment and working with customers in the energy industry.


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