Customer Success Manager, Mobile

3 weeks ago

Redwood City, United States PubMatic Full time

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.


PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.


Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.


PubMatic is immediately hiring a Customer Success Manager, Mobile App to join our growing team in Redwood City.


Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. You develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. Our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and a deep understanding of PubMatic’s product offerings and the market.


Reporting to the Associate Director of Customer Success, Mobile overseeing our western regional publisher portfolio, you will deliver on quarterly top-line revenue targets with responsibility to ensure PubMatic exceeds the publisher expectations, all while protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.


Our Team:


From the super analytical and process driven pack to the ‘work hard, play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it’s the people that make PubMatic an exceptional place to work.


Responsibilities:


  • Manage a portfolio of mobile app and high-potential publishers, thoroughly understanding growth drivers, identifying opportunities, managing risks and creating multi-quarter plans for achievement
  • Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards “programmatic-first”
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
  • Develop an understanding of technical aspects of ad serving and SSP functionality
  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics


Requirements:


  • 2+ years of experience in client-facing services role, such as consulting or customer success
  • Prior ad tech experience; SSP or DSP
  • Strong written + verbal communication skills
  • BA/BS degree


Preferred:


  • Prior success with managing publishers, mobile app is a plus
  • Prior SSP experience with or without Mobile experience or Prior Mobile experience without SSP experience
  • Flexible, startup mindset with proven success in fast-paced, unstructured environments
  • Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
  • Extremely proactive and biased towards taking action
  • Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
  • Can quickly master nuances of a complex industry with many moving pieces and constant change
  • Interest in working against an assigned quota and driving sustainable growth
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results


Compensation and Benefits:

Base Salary Range: $110,000 - $120,000


Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.


Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more


Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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