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Account Service Manager

2 months ago

PALO ALTO, United States Elevance Health Full time

Account Service Manager

Location: Must be within 50 miles of any location listed; position has both office/remote expectations.

AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services.

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How you will make an impact:

  • Provides strategic planning and account management for large accounts.

  • Directs and manages the administration of contractual requirements and obligations.

  • Manages the new and renewal implementation process for accounts.

  • Interfaces with operations to ensure smooth delivery of services.

  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations.

  • Makes recommendations for improvements to meet customers' expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

  • Coordinates open enrollment meetings, renewal process and training sessions. Makes routine account visits.

Minimum Requirements:

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Experience and Capabilities:

  • Experience using data to identify trends and support development of client strategies.

  • Organized, detail-oriented with ability to multi-task, prioritize and respond quickly

  • Experience with project management or account management

  • Negotiation skills for renewals and cross-selling

  • Travels to worksite and other locations as necessary

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $68,124 to $121,650

Locations:  California; Colorado; District of Columbia (Washington, DC); Nevada; New York; Washington State

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.  The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

  • The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.