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Director, Global DEI and Employee Belonging Groups

2 months ago

Austin, United States ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Diverse and inclusive teams inspire people to contribute to their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Equity, and Inclusion (DEI) team is on a journey to help ServiceNow and our customers drive change, so our workplaces and our world become more equitable. We’re working to embed DEI into every aspect of our business and culture and we invite you to join us. 

In this role, you will report to our Sr. Director of Global DEI and help drive a cohesive global DEI strategy, working closely with our EMEA and APJ Regional DEI Leads. You will also lead the strategy for our nine Employee Belonging Groups (“EBGs”, ServiceNow’s employee resource groups), serving as a subject matter expert in the creation and development of EBG initiatives. You will work across the global DEI team to provide critical input and feedback into our core program offerings so we can collectively drive impact across the enterprise. 

What you’ll do: 

  • Deliver consistent set of DEI offerings across all regions globally to cultivate an inclusive and equitable culture for all employees. Integrate regional DEI strategies with global goals and drive clarity across stakeholder roles and processes. 

  • Manage EMEA and APJ Regional DEI Leads (existing team members) and serve as LATAM Regional DEI Lead. Tailor and implement enterprise DEI strategy in LATAM region and support local DEI initiatives in countries, using data to drive decisions and track progress. 

  • Lead the ongoing rollout of self-identification globally (enabling employees to voluntarily disclose aspects of their identity), working with cross-functional stakeholders to enable the technology/infrastructure and manage legal & risk considerations  

  • Develop, implement, and manage a global DEI risk management framework  

  • Provide program leadership, oversight, and guidance to EBGs and their leaders; monitor progress of EBG activities and resolve roadblocks (with a direct report who is focused on EBGs) 

  • Drive global DEI strategy related to EBG structure, governance, and growth. Scale and enhance existing EBG programs and structure, including launch of localized EBG chapters in office locations globally. 

  • Identify and resolve EBG operational and performance gaps and obstacles; implement changes and improvements 

  • Sponsor annual EBG Summit, strategy and planning sessions, and other recognition/ support initiatives for EBG leaders to foster skill development and employee engagement 

  • Oversee EBG operations including tracking performance metrics and budget 

  • Represent DEI team in planning company-wide cultural moments (e.g., International Women’s Day activations) as well as responding to crises impacting segments of our employee base, working closely with Corporate Communications and other stakeholders 

  • Develop and maintain relationships with multiple key stakeholders to gain support for global DEI and EBG initiatives, including DEI Business Partners, regional HRBPs and business leaders, and EBG executive sponsors and leaders 

Qualifications

This role is best suited for a senior level DEI leader and is a US-based role leading a team of direct reports located across US, EMEA, and APJ regions. We would like someone who has: 

  • Experience with DEI strategy and initiatives in regions outside the US (EMEA, APJ, LATAM), understanding cultural nuances specific to the regions 

  • Previous Employee Resource Group leadership or program experience 

  • Ability to lead a globally dispersed team  

  • Strong program management skills, including focus on defining and tracking progress and success metrics 

  • Ability to analyze and understand data to drive decisions, develop insights, tell stories, and measure impact 

  • Strong communicator and collaborator, with the ability to build trusted relationships, manage stakeholder expectations, and influence employees and leaders 

  • High level of confidentiality, discernment and judgement. Ability to navigate challenging and sensitive conversations with empathy while managing risk for the company. 

  • Current DEI subject matter expertise including research and leading practices 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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