Director Operations

1 month ago

Washington DC, United States MedStar Health Full time

Responsible for directly coordinating, planning, evaluating, and monitoring operational and financial performance at multiple clinical offices. Manages, mentors, and oversees Office Managers to ensure quality patient care is delivered in an efficient environment.

Education

  • Bachelor's degree in business/health administration or equivalent combination of education and experience required
  • Master's degree in Healthcare Administration preferred

Experience

  • 5-7 years Management experience in a health care or managed care setting; prior experience managing multiple clinical locations required

Licenses and Certifications

  • No special certification, registration or licensure required

Knowledge, Skills, and Abilities

  • Demonstrated organizational, problem-solving, interpersonal, oral, and written communication skills: knowledge of healthcare and CPT coding regulations required.
  • Experience working with physicians preferred.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Develops and initiates external marketing plans for the region by evaluating referral patterns and establishing and maintaining relationships with new and existing referring physicians to improve patient access to services and promote visibility in our community.
  • Develops and monitors physician schedule deployment to maximize patient access, ensure efficient use of practice resources to improve the financial performance of the region.
  • Directs and manages the daily operations of office/department programs and services or regions by actively problem solving and communicating essential data to physicians, managers, and staff to assure services are effectively rendered in an efficient working environment.
  • Oversees diverse team of clinical and administrative staff in the areas of responsibility. Interviews, hires, evaluate the performance of managers and staff assigned, and when necessary, disciplines and discharges. Develops performance evaluation standards and objectives and may monitor and evaluate staffs performance.
  • Directs the financial performance of the region by developing, overseeing, and monitoring physician deployment, providing purchasing oversight, evaluating work RVU activity, developing regional budgets, and resolving budget variances to achieve best practice benchmarks and ensure operational viability.
  • Ensures facilities and equipment are maintained to provide a professional setting with fully functioning equipment for the patient care experience. Provides analysis and recommendations for capital equipment purchases and office expansions.
  • Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state, local, and federal standards and regulations.
  • Maintains current knowledge of health care issues, standards of practice, CPT/ICD-9 codes, and professional group activities to facilitate effective planning/management.
  • Manages human resources of the offices in collaboration with the Human Resources Manager and Office Managers by reviewing and implementing organizational policies and procedures, analyzing and recommending efficient staffing strategies, and recommending and approving employee and managerial developmental plans.
  • Monitors patient satisfaction levels at clinical offices to ensure that all patient complaints are effectively handled to attain maximum patient satisfaction. When necessary, will act as a patient advocate to provide support to managers and resolve sensitive and/or escalated issues.
  • WHC WCI location: Supports the Executive Director in MedStar Georgetown Cancer Institute's initiatives in the southern region and across MedStar Health. Ensures ongoing compliance with NAPBC and Commission on Cancer accreditation standards. May be responsible for the Fellowship Program.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
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