Director of Client

2 weeks ago

Washington DC, United States Alvarez & Marsal Full time

Description

Director of Client & Business Development, Tax (Operations Director)

A&M is a group of entrepreneurial, action and results-oriented professionals who take a hands-on

approach to solving our clients' problems and assisting them in reaching their potential. Our culture

celebrates independent thinkers and doers who can positively impact our clients and shape our

industry. The collaborative environment and engaging workguided by A&M's core values of Integrity,

Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare why our people love working at

A&M.

We provide tax, turnaround management, restructuring, performance improvement, and corporate

advisory services. Our tax practice is unique in that we offer the opportunity to work without audit

conflict and truly act a trusted business advisor. We provide our teams with opportunities and support

to develop and cultivate careers that are most meaningful to them and reward them based on their

achievements.

The Sales Enablement & Revenue Growth (Sales Enablement) team within our Tax practice provides our practitioners with awareness, education and support for sales enablement and client loyalty. This is an opportunity to build and develop infrastructure to support the Sales Enablement team and our Tax consulting sales force to grow the practice in effective and efficient ways. The Director of Operations will possess a 'learn-it-all' attitude, actively collaborate with diverse stakeholders and cross-functional teams, comprehend and value distinct priorities, and foster consensus among the team.

Responsibilities:

  • Conduct thorough reviews of existing processes and develop new processes to enhance the efficiency of Sales Enablement and professionals within the Tax practice
  • Implement and monitor the effectiveness of Sales Enablement processes, tools (such as campaigns and digital ads), and other related artifacts
  • Assist in the process of the development of thought leadership, service-related content, qualifications, case studies, bios, skills, and experience for Tax's senior hire assets, ensuring effective content management
  • Track, measure, and report the impact and success of the Sales Enablement initiatives to ensure continuous improvement:
    • Manage and maintain data related to content engagement, including collateral, slideware, video library, and internal and external communication
    • Oversee the entire client journey by effectively managing client acquisition data
    • Analyze and manage sales data, including revenue sources, RFP analysis, client trends, and other relevant information
    • Collect and analyze client satisfaction data to identify areas for improvement
    • Gather and evaluate data related to thought leadership, events, and social media to inform marketing strategies
    • Track and analyze sales enablement data relevant to performance development
  • Conduct market research and provide insights to support informed business decisions
  • Oversee the management and administration of various tools and systems including Upslide, Salesforce, Skills & Experience tracker, SharePoint, Website & microsite, Smartsheet, and MS 365 Power Apps (Power Bi, etc.), ensuring their effective utilization and integration within the organization
  • Build internal client relationships and demonstrate a working knowledge of client businesses
  • Supervise, develop, mentor, and motivate Sales Enablement team by actively participating in their advancement through on-the-job training, providing performance feedback, counseling, and fostering our team-based atmosphere
  • Manage workload and deadlines for the Sales Enablement team with a focus on quality, efficiency, and effectiveness
  • Demonstrate commitment and collaborative behavior while working with others that have diverse experiences, skills and perspectives
  • Conduct day-to-day management of Sales Enablement team accounts to ensure delivery of timely and accurate work product

Requirements:

  • Bachelors Degree required
  • Experience managing a business development function within a professional services organization
  • Professional demeanor and strong interpersonal skills, with ability to communicate effectively at all levels within the organization, and from time to time with clients and third parties
  • Excellent written and verbal communication skills
  • Strong attention to detail is critical and must be demonstrated
  • Proven project management skills, including the ability to effectively prioritize tasks and meet deadlines
  • Proficiency in Word, Excel and PowerPoint, with Salesforce/CRM experience preferred
  • Working knowledge of data visualization tools and project management tools like Asana and Smartsheet is preferred
  • Ability to work in fast-paced environment and flexibility to respond to changing demands during the workday
  • Self-starter; ability to work efficiently and effectively as an individual and as a member of a team
  • Proactive approach and can-do attitude with problem-solving abilities.
  • Desire to learn and grow
  • Flexibility to accommodate our Global Tax practice needs

The salary range is $150,000 - $165,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

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