Client Service Representative
2 weeks ago
Customer Service Specialist*
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
*Monday - Friday 9AM-5PM*
*Develop and maintain working knowledge of current products and services offered by the company
* Document all call information according to standard operating procedures
* Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
* Must be able to navigate through multiple online EMR systems to obtain applicable documentation
* Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
* Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
* Meet quality assurance requirements and other key performance metrics
* Facilitate resolution on customer complaints and problem solving
* Flexible with the actual work and the hours of operation
* Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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